I regularly get emails and have discussions with entrepreneurs who are on the receiving end of a software patent lawsuit. Many of these are young companies, often with little or no revenue. It’s total, completely madness. My startup, all five employees and $0 revenue, is being sued by a patent troll. It is madness. Break through, right? MORE >>

I was reminded of the importance of starting with the customer experience while I was watching this brilliant video from WWDC 1997 of Steve Jobs. In the video, Jobs appears to be responding to attack by a troll , but is actually doing something much more interesting. Oblong , MakerBot , Orbotix ,  Fitbit , and Cloud Engines immediately come to mind. MORE >>

I’m finding myself using Google+ more and more. recently decided that the long game Google is playing is absolutely brilliant. They are being understated about it but doing exactly what business strategists talk about when they describe the long game as the one to play. Yeah, whatever. Here are some examples. live in Gmail.  Hate hate hate. MORE >>

Are you “too busy.” ” When someone asks you how you are doing do you immediately respond with something like “I”m incredibly busy.” If ” If the answer is yes, go read the amazing opinion piece in the NY Times by  Tim Kreider  titled  The ‘Busy’ Trap.  I’ll wait. Busy, busy, busy. work hard. MORE >>

I’ve been in three board meetings in the last month where it was painfully apparent that there wasn’t a person in the company who owned the UX philosophy of the product. But the UX broke down quickly, especially as you went from novice first time user to experienced user. Now, it’s not that the apps sucks. Related articles. MORE >>