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Times Square Strategy Session – Web Startups and Customer Development

Steve Blank

I was in New York last week with my class at Columbia University and several events made me realize that the Customer Development model needs to better describe its fit with web-based businesses. In it, I got asked a question I often hear: “What if we have a web-based business that doesn’t have revenue or paying customers?

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Hiring A Web Developer: 11 Questions You Must Ask Ahead Of Time

YoungUpstarts

If you are a business owner who is not an expert in web development, finding someone (or an agency) you can trust to build your website is critical. To help with your vetting process, here are eleven questions to ask your would-be developers before making a decision: 1. What do you do? What part of your job excites you?

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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

The world has changed much since I started my first company in 1999. As organizations we have become more open and I believe this is great for businesses and their customers. some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.)

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Lessons Learned: Hugh Molotsi

Startup Lessons Learned

I’ve been very blessed to have had a 22-year career at Intuit where I held various product roles from software developer on QuickBooks for DOS to offering leader on QuickBooks Connected Services. Somehow, with hard work and the help of a few key colleagues, we were able to deliver a functioning service to customers on time.

Incubator 121
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China’s Torch Program – the glow that can light the world (Part 2 of 5)

Steve Blank

In recent years Business Incubators have developed into diverse models. Set up in 1999, Innofund offers grants ($150 – $250K), loan interest subsidies and equity investment. Filed under: China , Customer Development , Technology , Venture Capital. China Customer Development Technology Venture Capital'

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Customer Data Platforms: The Next Big Shift in SaaS Marketing Stacks?

ConversionXL

That was designed to allow information storage and manage customer contact information. His name was Mark Benioff (another former Oracle Executive) and in 1999 he had the pleasure to introduce the business world the first CRM in Cloud. Valuable customer data is buried in these disconnected tools. All manual operations.

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Start-ups are all Naked in the Mirror

Both Sides of the Table

I started my first company in 1999 in London at the height of the dot com craze. We hadn’t even thought about having a customer support line or who would staff it. Our customers were generally happy but they were pushing us hard for promised features. Our business development discussions took longer than planned.

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