The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
In a 2000 study found 68% of customers stop doing business with a company due to feeling like the company was indifferent towards them. Popular eCommerce site Threadless has had a “feature request” thread on their customer forum since 2005. image source. And yet…Forrester found that 70% of(.)
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