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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

I know that this all seems obvious now with the movements started by Steven Blank ( Four Steps of Epiphany ) with the whole Customer Development processes / Lean Startup movements also popularized by people like Eric Ries. This was 2006 and we were now working on our second company. Back then it seemed foreign.

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From Nothing To Something. How To Get There.

techcrunch.com

Also, for the full time coder, you may violate your employee contract especially in the area of non-competes or just plain piss off your boss when he finds out how much time you have been putting into a side project when deadlines were looming. The above would make sense if one is unable to afford or obtain coders period.

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The cardinal sin of community management

Startup Lessons Learned

I agree that listening and communicating is a key to success, but customer development can only do so much. It seems to me you still don't listen or care for your customers, you release a client that had the old UI summarily disabled with no thoughts on how the new one would function solo.

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