2011, Acquisition and Retention

How To Develop Your Customer Retention Strategy

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention

Retention Developer Customer Programming

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention

Retention Customer Developer Programming

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention

Retention Customer Developer Programming

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention

Retention Customer Developer Programming

Pacific Crest’s 2011 SaaS Survey

For Entrepreneurs

JUNE 6, 2012

There is some great data on topics such as growth rates, cost of customer acquisition, churn/retention, expense models, capital efficiency, etc. Pacific Crest, an investment banking firm with a strong focus on SaaS, has surveyed a 70 SaaS companies with very interesting results.

Retention

Retention Acquisition Cost Customer

Should Startups Focus on Profitability or Not?

Both Sides of the Table

DECEMBER 27, 2011

While Google and Facebook will buy “acquihires” (at least as of Dec 2011), many acquirers hate the idea of buying companies that aren’t profitable. When they look at buying your company they often think in terms of “how long will it take until I earn back the profits to pay for my acquisition price?”

Startup

Startup Revenue Technical Review Flash

2011 May be the Year of the IPO for Social Media

Startup Professionals Musings

JANUARY 16, 2011

Do you need the IPO for your acquisitions strategy? Of course, you’re going to have to perform well to make that stock useful in the acquisitions process. Do you need this for recruitment and retention? Liquidity can help attract new employees and keep current ones happy.

IPO

IPO Social Media Media Exit Strategy

From Loyalty Programs To Fan Clubs, A Paradigm Shift

YoungUpstarts

DECEMBER 5, 2013

An IBM study in 2011, “ From Social Media to Social CRM ”, discovered significant gaps between what businesses think consumers care about and what consumers say they want from their social media interactions with companies. Thinking Aloud Aneace Haddad customer relationship management customer retention loyalty program Taggo'

Programming

Programming Turkey Social Media Redemption

Using Cohort Analysis for Conversion Optimization

ConversionXL

OCTOBER 13, 2015

Same thing with the class of 2011, except they’re a different cohort because they share a different common experience in a time period. As the above chart shows, we can compare the average income of the class of 2010 and 2011 over the same relative interval (5 years after graduation) for an apple-to-apples comparison. Image source.

Conversion

Conversion Retention Acquisition Metrics

The 5 Rules Of Growing Your Startup: An Insider’s Take

YoungUpstarts

OCTOBER 25, 2017

I mused in early 2011 when the thought of founding my own startup first began creeping into my head. My own preoccupations about our startup back in those days were about finances, branding, customer acquisition – bigger fish when I needed to be thinking about the little ones, too. How hard can it be?’, Acknowledge Failure.

Illinois

Illinois Startup Software Retention

How should I finance my new venture? - Startups and angels: Along.

Tim Keane

MARCH 9, 2011

How to prepare a sales forecast for a business plan » March 09, 2011. If plenty of cash flow regardless of plan for sale/retention of business: Senior bank debt based on cash flow coverage and new assets. November 2011. September 2011. March 2011. « Leaving a Trail | Main. | five years.).

Finance

Finance Bootstrapping Startup Equity

Turing Distinguished Leader Series: With Partner David Zhang, TVC

ReadWriteStart

AUGUST 26, 2022

The vast majority of their customer acquisition is word of mouth. When you put those two things together, you get high-quality customers, high LTV, and acquisition at super low costs. And you know, a cost goes out with an acquisition, so whether it’s hiring a salesperson, commissions, or paying Google. David Zhang.

Partner

Partner Cofounder Retention Acquisition

Facebook S-1: The Most Anticipated IPO in a Decade ? AGILEVC

Agile VC

FEBRUARY 2, 2012

Financial Snapshot : 2011 Revenue: $3.71 2011 YoY Revenue Growth: 88%. 2011 Gross Profit Margin: 77%. 2011 Net Income: $1.00 2011 US Revenue = 56% of total, ROW = 44% of total. In fact Facebook’s ad revenue dropped in absolute terms slightly (about -3%) from Q4 2010 to Q1 2011.

IPO

IPO South Korea Venezuela Revenue

The amazing Quora raises $50m

The Equity Kicker

MAY 15, 2012

First I checked their Alexa graph which seemed to confirm my initial impression that progress has slowed following a meteoric rise in 2010 (or more precisely their Traffic Rank dropped Q2-Q3 2011 and has been rising again since, recently regaining the earlier peak). Then I took a look at Quora itself.

Viral

Viral Framework Aggregator Retention

ReachForce Banks $6.4M

Austin Startup

FEBRUARY 1, 2011

New customer acquisition is critical to our customers and that is where we focus our value,” said Bob Riazzi, CEO of ReachForce. According to Marketing Sherpa’s 2011 B2B Marketing Benchmark Report, 78% of respondents said that generating high quality leads was their top priority for 2011.

B2B

B2B Acquisition Retention Finance

How Do I Get More Leads in the Top of the Funnel 6 :: Small.

Duct Tape Marketing

MAY 19, 2011

SIMPLE, EFFECTIVE AND AFFORDABLE SMALL BUSINESS MARKETING Home About Consulting Products Programs Workshops Blog Resources Contact Subscribe by RSS Subscribe to Duct Tape Marketing by Email Small Business Week 2011 Our winners! You are addicted to acquisition as you cast out that wide net, which just happens to be full of holes.

Social Media

Social Media Retention Acquisition LLC

9 Case Studies That’ll Help You Reduce SaaS Churn

ConversionXL

AUGUST 21, 2014

How to Improve Mobile App Retention Through Customization. In 2011, Fred Wilson cited the 30/10/10 ratio as a “law of web/mobile physics,” generally true regardless of business or industry—that is, 30% of customers will use a service each month, 10% will use it each day, and as many as 10% of daily users will be using it at any given time.

Retention

Retention Churn Rate Metrics Software Review

Thursday Guest Stars :: Small Business Marketing Blog from Duct.

Duct Tape Marketing

MAY 19, 2011

SIMPLE, EFFECTIVE AND AFFORDABLE SMALL BUSINESS MARKETING Home About Consulting Products Programs Workshops Blog Resources Contact Subscribe by RSS Subscribe to Duct Tape Marketing by Email Small Business Week 2011 Our winners! The Referral Engine – Teaching Your Business to Market Itself – by John Jantsch. All rights reserved.

Small Business

Small Business Marketing Social Media Cofounder

How to Stress Less About Referrals

Duct Tape Marketing

APRIL 28, 2016

You already know the value of a referral in building retention, value and loyalty to your brand. And marketers and businesses are catching on: EmailMonday says about 11 times more B2B organizations are using marketing automation than they did in 2011. photo credit: Pixabay. The value of marketing automation is undeniable, too.

Social Media

Social Media Retention Channel B2B

The Steps of the Recruiting Process … and How to Identify Failure Points

www.ere.net

JULY 15, 2012

Some organizations also consider it a goal for recruiters to work individually with new hires to improve retention. Sep 23, 2011 at 4:15 pm. [.] Sep 25, 2011 at 3:08 am. Browse Articles by Tag. advertising. assessments. coldcalling. corporatecareerswebsite. corporaterecruiting. economicdata. employeereferrals. financials.

Hiring

Hiring Metrics Search Widget

A Path to the Minimum Viable Product

Steve Blank

APRIL 20, 2021

In other words, you prove retention. With both growth and retention, you earn the right to build more. Economic paid acquisition: Contribution margins from customers are recycled into advertising, marketing, and other PR activities that successfully drive additional customers. It’s really all that matters at the earliest stage.

Product

Product Viral Channel San Francisco

Crazy! 189 Answers To The Top Startup Questions On Your Mind

maplebutter.com

JANUARY 8, 2013

Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. Acquisition / Lifetime Value, etc. Press is something you should do once you know your activation / retention metrics are good. It all depends on where you’re at. 9) Think big, HUGE!

Technical Review

Technical Review Startup Cofounder Software Review

What 15 CEOs Learned Building Top Agencies

ConversionXL

NOVEMBER 13, 2019

Client retention hinges on relationships—and the people who maintain them. In 2011, “I was speaking at Mozcon in Seattle,” remembers Conversion.com ’s Stephen Pavlovich. Professional networks are the starting point (and growth engine). The familiar name of an agency CEO is a proxy for trust. The formula has worked for others.

SEO

SEO Hiring PPC Leadership

What 15 CEOs Learned Building Top Agencies

ConversionXL

NOVEMBER 13, 2019

Client retention hinges on relationships—and the people who maintain them. In 2011, “I was speaking at Mozcon in Seattle,” remembers Conversion.com ’s Stephen Pavlovich. Professional networks are the starting point (and growth engine). The familiar name of an agency CEO is a proxy for trust. The formula has worked for others.

SEO

SEO Hiring PPC Leadership

2011 Consumer Internet Predictions

Lightspeed Venture Partners

DECEMBER 3, 2010

Before I try gazing into my crystal ball to see what 2011 will bring for the consumer internet industry, let me first see how I did on last years predictions: 1. I think we’ll see more from the online lending space in 2011, so I may just have been too early on that part of the prediction! Now, on to my predictions for 2011: __.

Internet

Internet eCommerce Advertising Flash

Startup Tools

steveblank.com

JULY 8, 2011

It’s more reference material. Thus, these pages. I’ll add more as time goes on.

Software Review

Software Review Startup Silicon Valley Analytics

“Workers are mad and no longer willing to sit idly by being spoon fed ‘we’re family’ b t from bosses:” Logan LaHive is Helping Employees Organize & Collectively Bargain. But Did He Compromise His Own Vision By Taking Venture Capital for the Startup?

Hunter Walker

SEPTEMBER 2, 2022

HW: When we first met you had founded Belly , a B2B2C loyalty/retention startup. LLH: When starting Belly in 2011, yeah, we were tracking something like 15 companies in the Loyalty space. We were able to intensely focus on selling to business owners, and they drove all consumer acquisition from within their stores.

Chicago

Chicago Venture Capital Miami Employee

Startup Resources

www.vccafe.com

MARCH 11, 2013

great web customer acquisition tutorials. customer retention, churn reduction, lifetime value. Crunchies 2011. mixpanel vs kissmetric vs google analytics review. Analytics blog â?? good analytics tutorials. SEO for Startups â?? good tutorial. Andrew Chenâ??s s Essays â?? Analytics Tools. Google Analytics â?? Kissmetrics â??

Software Review

Software Review Technical Review Startup

StartUpRoar

How To Develop Your Customer Retention Strategy

The 4 Phases For Developing A Customer Retention Strategy

Trending Sources

The 4 Phases For Developing A Customer Retention Strategy

The 4 Phases For Developing A Customer Retention Strategy

Pacific Crest’s 2011 SaaS Survey

Should Startups Focus on Profitability or Not?

2011 May be the Year of the IPO for Social Media

From Loyalty Programs To Fan Clubs, A Paradigm Shift

Using Cohort Analysis for Conversion Optimization

The 5 Rules Of Growing Your Startup: An Insider’s Take

How should I finance my new venture? - Startups and angels: Along.

Turing Distinguished Leader Series: With Partner David Zhang, TVC

Facebook S-1: The Most Anticipated IPO in a Decade ? AGILEVC

The amazing Quora raises $50m

ReachForce Banks $6.4M

How Do I Get More Leads in the Top of the Funnel 6 :: Small.

9 Case Studies That’ll Help You Reduce SaaS Churn

Thursday Guest Stars :: Small Business Marketing Blog from Duct.

How to Stress Less About Referrals

The Steps of the Recruiting Process … and How to Identify Failure Points

A Path to the Minimum Viable Product

Crazy! 189 Answers To The Top Startup Questions On Your Mind

What 15 CEOs Learned Building Top Agencies

What 15 CEOs Learned Building Top Agencies

2011 Consumer Internet Predictions

Startup Tools

“Workers are mad and no longer willing to sit idly by being spoon fed ‘we’re family’ b t from bosses:” Logan LaHive is Helping Employees Organize & Collectively Bargain. But Did He Compromise His Own Vision By Taking Venture Capital for the Startup?

Startup Resources

Stay Connected