[Review] YOUtility
YoungUpstarts
JULY 18, 2013
To achieve Youtility, one should consider three different facets: 1) Self-Serve Information - Customers prefer to help themselves to information prior to purchase rather than talk to a sales person. In fact, shoppers in 2011 need 10.4 pieces of information before making a purchase – a doubling of the 5.3
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