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“A-Commerce” To Rise In 2013, Says Schedulicity

YoungUpstarts

And in 2013, technology will increasingly enable this valuable economic sector to focus on establishing and nurturing client relationships, while automating and streamlining essential business functions, says Jerry Nettuno, founder and CEO of online appointment scheduling service Schedulicity.

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How to Successfully Engage With Your Customers Online

Up and Running

Bringing in customers is important. Holding onto those same customers is even more crucial. Which is where customer engagement comes into play. This is why you need to develop a customer engagement strategy. What is a customer engagement strategy? 7 Online customer engagement strategies.

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The Best Small Business Tools of 2013

Up and Running

This is our list of favorite things from 2013. Some are truly “from 2013″ and were introduced this year, and some have been around for awhile but saw pretty significant updates in 2013. So without further ado… Palo Alto Software’s Best Small Business Tools of 2013. For Operations.

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Will Your Startup Get Venture Capital or IPO in 2013?

Startup Professionals Musings

Yet 2013 is still projected by The Fiscal Times as a difficult IPO opportunity for startups, due to choppy markets, continuing fiscal uncertainty, and the Facebook fiasco. Use friends, family, and angels, if possible, to get a product, revenue, and customers first before the VC connection.

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8 New Business Keys To Success For Real Entrepreneurs

Startup Professionals Musings

The rate of new entrepreneurs increased between 2013 and 2021, from 280 to 360 out of 100,000 of the adult population. Building a minimum viable product, with customer validation. Early customer feedback will position your solution, and help you make pivots before critical time and money are lost.

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Small Business and Startups: End-of-Year Mishegoss, 2013!

crowdSPRING Blog

So while you keep an eye on your team, your customers, your marketing, your online activities, and your bottom line it is now also time to get ready for tax time, perform the year-end reviews, consider raises and bonuses, clean up the office, schedule holiday vacations, and plan the company party! Start with a look back.

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8 Keys to Award Winning Startup Customer Service

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

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