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Leaving Government for the Private Sector – Part 2

Steve Blank

At a large company, sales usually means someone else has done the broad shaping for a potential customer. Customer Success roles : This is akin to handling a source. You make sure the customer is happy and keeps buying, preferably more. An Advisory Board provides advice. It has no legal role in the company.

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10 Business Practices Owners Often Learn The Hard Way

Startup Professionals Musings

Go home until your mind is rested and positive. You may think it’s great that demand exceeds your supply chain, but customers only remember it as a loss of your credibility, and will tell others. Proactive customer communication should be your first recourse, followed by cost and service concessions.

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Ardent War Story 5: The Best Marketers Are Engineers

Steve Blank

While the last post was titled “ You Know You’re Getting Close to Your Customers When They Offer You a Job “, this post should probably be titled, “You Know You’re Getting Close to Your Customers When You Offer Them a Job.&#

Engineer 198
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Times Square Strategy Session – Web Startups and Customer Development

Steve Blank

I was in New York last week with my class at Columbia University and several events made me realize that the Customer Development model needs to better describe its fit with web-based businesses. In it, I got asked a question I often hear: “What if we have a web-based business that doesn’t have revenue or paying customers?

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The Traction Gap Framework: Four Pillars Of Startup Success

YoungUpstarts

A well-developed product architecture helps a startup to achieve rapid market/product fit by successfully appealing to customers (users). Vitally, startup teams must be absolutely certain that both customer and market validation have been achieved before declaring market/product fit.

Framework 114
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Lean Startup’s Eric Ries joins HubSpot’s Advisory Board to help companies evolve their marketing

The Next Web

HubSpot , the company behind HubSpot 3, a “powerful, comprehensive, and tightly-integrated” all-in-one marketing software system, announced that serial entrepreneur and acclaimed author, Eric Ries , is joining the company’s Advisory Board. Image credit: Jared Goralnick/Flickr.

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The Traction Gap Framework: Four Pillars Of Startup Success

YoungUpstarts

A well-developed product architecture helps a startup to achieve rapid market/product fit by successfully appealing to customers (users). Vitally, startup teams must be absolutely certain that both customer and market validation have been achieved before declaring market/product fit.

Framework 101