Scaling is Hard, Case Study: TripAdvisor
Seeing Both Sides
AUGUST 16, 2012
I remember last year settling into the booth of a café deep in the rainforest in Costa Rica and looking up to see a placard on the table begging for a positive TripAdvisor review. Going B2C was daunting and not in our core DNA,” Kaufer remarked. As a result, gross margins are very high at 98% (not a typo!) Think about that.
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