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Perspectives on entrepreneurship, startups and venture capital from K9 Ventures.

An Email Apology

Those that know me well know that I’m generally quite anal about email. To date, I’ve never declared email bankruptcy — despite being advised numerous times to do so. I read every email I receive (excluding obvious spam and mass emails) and make a sincere effort to respond to as many as I can. It’s become an almost impossible task now to respond to every email, but I haven’t given up just yet, and hope to try and do better.

Alas, my email inbox suffered a major blow recently. I discovered that after years of working brilliantly, my email path was non-deterministically broken. My email goes to my domain hosting provider, from where it is forwarded over to my GMail account for single stream processing (i.e. all my addresses would merge into a single stream — some would argue that that’s not optimal, but it’s how I like it and it’s part of my flow). For many years this worked flawlessly. However, at some point, and I can’t be sure when this started happening since I only discovered it recently, the forwarding path started silently and unpredictably failing. The speculation from my hosting provider is that Google has been implementing stricter standards for verifying email senders in order to minimize spam and malicious emails. It is likely that some of the forwarded emails didn’t meet these specs and so were rejected by GMail.

Based on what I can tell about 1 in every 10 messages would not get forwarded over to my GMail. And the failure case was such that there was no notification that the forwarding failed (I’m guessing this is a fault of my hosting provider and so I may need to reconsider my options here). So it turns out that about 1 in 10 messages never even made it to my inbox. Which further means that not only did I not get a chance to read them, but I certainly didn’t have the chance to respond to them in a timely manner.
So I want to take this opportunity to apologize to the people who may have sent me an email that never got read and most certainly didn’t get a response. It wasn’t because I was ignoring you.
My email path is still not fixed and is going to take some time to address (It’s complicated). I have, however, retrieved over 1,000 missed messages, which I will attempt to go through. Please bear with me while I try to get my email house back in order.