Both Sides of the Table

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Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

This makes their business types very different. Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. They are potentially different business models. We need video reel to show customers that you care.

Customer 287
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Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

He is very hands-on and helpful – especially for any company looking into customer acquisition. Good listener, take in information, • Have pulse on what the market wants (hard to train that) cannot take this from customers only. Passion: Have to be able to motivate people, customers, team, yourself. we both love Jason).

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Announcing a Deal I’ve Wanted to Talk About for a Year

Both Sides of the Table

He had an idea for a startup that would help consumers better book service jobs and would take on Service Magic, which he believed had a business model that could be disrupted. When Ethan was considering leaving Google we talked about it. The company was called Red Beacon. I acted as the occasional mentor, advisor and coach to Ethan.

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How to Decrease the Odds That Your Startup Fails

Both Sides of the Table

After a year in the market, MakeSpace was growing rapidly and our biggest issue was CAC (customer acquisition costs) relative to payback period (when we get our marketing investment back) and relative to LTV (lifetime value). That is how great businesses are built. If you start to hit your success stride they will respond. Efficiency?

Startup 150
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Why Startups Need a Well Articulated Strategy (And How to Think About Yours)

Both Sides of the Table

I recommend you read Fred Wilson’s recent blog post about the need for a well articulated business strategy before pushing a particular business model. He then brought her to board meetings so nobody could accuse him of not having a business model. My take on his argument is this: 1.

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What’s it Like Being a VC?

Both Sides of the Table

If I’m interested I get to spend more time with them, if I’m not I don’t have to – A few companies per month come in that have fascinating business ideas that warrant my spending more time trying to understand their people, company, technology and market. I get paid to network – I love meeting people.

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What Makes an Entrepreneur (3/11) – Ability to Pivot

Both Sides of the Table

And part of what they’re looking for is how you adapt to the business you’re building over time. But then your customes start using your products, your competitors come out with new offerings and your business partners decide to launch a similar product rather than working with you. I had seen enough.