SoCal CTO

OCTOBER 8, 2009

A post by Fred Wilson pointed me to Dave McClure's Startup Metrics presentation. Normally, when I am talking to the founder of any startup trying to figure out what they need to do, one of the things I always try to do is understand their business at its core. You only build what you need to prove that model.

Metrics 225

Metrics Startup Retention Acquisition 225

Up and Running

SEPTEMBER 14, 2021

You can also do the following: Increase the level of client happiness and retention. So, what metrics can you use to evaluate the performance of your relationship funnel? There are five quality actions that enhance client relationships rather than depending on metrics like sales and conversions.

Sales 152

Sales Audience Social Media Customer 152

YoungUpstarts

JANUARY 7, 2018

The digital revolution is disrupting the traditional business model for small and medium businesses (SMBs). CMOs who employ AI-powered marketing report significant gains in customer retention, engagement, and lifetime loyalty. by Humberto Farias, CEO and co-founder at Concepta.

Artificial Inteligence 143

Artificial Inteligence Analytics SCRUM Cloud 143

Startup Lessons Learned

SEPTEMBER 22, 2008

Lessons Learned by Eric Ries Monday, September 22, 2008 The three drivers of growth for your business model. Master of 500 Hats: Startup Metrics for Pirates (SeedCamp 2008, London) This presentation should be required reading for anyone creating a startup with an online service component. Choose one.

San Francisco 167

San Francisco CPA SEM CTO Hire 167

A Smart Bear: Startups and Marketing for Geeks

SEPTEMBER 10, 2013

This is the fourth article in a series on novel ideas for SaaS metrics, which started with The unprofitable SaaS business model trap , COC: a new metric for cancellations , and The mistake of 1/c in LTV. Its tough for a growing SaaS business to ascertain whether or not it’s truly profitable.

Metrics 238

Metrics Revenue Flash Later Stage 238

Startup Professionals Musings

JUNE 10, 2020

Too many employees these days, and even executives, are focused only on doing what they have been told, without regard to impact on the business. You can and must fix this by communicating business goals and objectives, and establishing personal metrics which only reward success.

Advisory Board 283

Advisory Board Due Diligence Retention Agile 283

Steve Blank

MARCH 4, 2014

The Enterprise: Business Model Execution We know that a startup is a temporary organization designed to search for a repeatable and scalable business model. The corollary for an enterprise is: A company is a permanent organization designed to execute a repeatable and scalable business model.

IRR 335

IRR Startup Business Model Agile 335

Steve Blank

DECEMBER 17, 2009

Web startups are at real disadvantage here as founders may confuse web metrics, A/B testing and on-line surveys as the entirety of first-hand knowledge – for most web business models they are not. In fact, this mistake can be a “going out of business” strategy. Metrics tell you that something is happening.

Metrics 239

Metrics Customer Customer Development Lean 239

Occam's Razor

MAY 2, 2017

People ask me this seemingly simple question all the time: What Key Performance Indicators should we use for our business ? There is no golden metric for everyone, we are all unique snowflakes! :). I am going to pick a whole bunch of different businesses (15 in all!), If you want to play along. Don’t read what I’ve chosen.

Metrics 141

Metrics Acquisition eCommerce Analytics 141

Startup Professionals Musings

JUNE 8, 2019

For a successful launch and scalable growth, they need to establish many checkpoints, with metrics to assess their progress and alignment with the vision. You and your business won’t be able to sustain a position of leadership without everyone on the customer-facing team being willing and able to emulate your lead.

Angel Investor 220

Angel Investor Equity Leadership Demand 220

ConversionXL

JULY 21, 2022

How did Outreach grow in just a few years to 50,000 monthly active users , $10 million in new bookings, and net revenue retention (NRR) of more than 140%? By focusing intently on a single measurement, known as a north star metric. The north star metric defines success for the whole company and aligns teams on a growth trajectory.

Metrics 120

Metrics Acquisition Revenue .Net 120

ReadWriteStart

OCTOBER 2, 2023

A SaaS UX design that is intuitive, efficient, and enjoyable can significantly impact user satisfaction, retention, and overall success. MRR is a crucial metric for measuring the growth of a SaaS business. A well-designed user experience can increase user engagement and drive customer loyalty.

Design 105

Design Product Churn Rate Architecture 105

A Smart Bear: Startups and Marketing for Geeks

AUGUST 20, 2013

This is the third article in a series on novel ideas for SaaS metrics, which started with The unprofitable SaaS business model trap and COC: a new metric for cancellations. You can’t read an article about SaaS metrics without running into LTV — The L ife t ime V alue of a customer. Which method?

Retention 262

Retention Metrics Revenue Bandwidth 262

View from Seed

MAY 16, 2019

You can see this both by looking at a cohort “layer cake” graph or by examining the net dollar retention. Slack’s net dollar retention rate is an incredibly impressive 143%. Slack’s net dollar retention rate is decreasing, but is still a long way from dropping below 100%. So Slack generated $1.43

Lock-up Period 168

Lock-up Period Retention .Net Azure 168

ConversionXL

SEPTEMBER 15, 2020

They applied a community-powered business model to the mobile sector, similar to that of Wikipedia, hence the name “giffgaff,” which means “mutual giving.”. This contractless model means giffgaff has to work “bloody hard” on retention, according to Sophie Wheater , giffgaff’s current CMO. It’s my giffgaff, our giffgaff.

Customer 85

Customer Community Revenue Software Review 85

VC Cafe

NOVEMBER 2, 2019

One question that keeps coming up when speaking with early stage entrepreneurs when it comes to funding, is what metrics the company needs to hit to raise seed/series A/B etc: What’s a good conversion rate? Benchmarks are typically specific to stage/business model/geo. What should our MRR growth be?

B2C 141

B2C Technical Review Startup Retention 141

ConversionXL

MARCH 29, 2017

If you don’t have a validated product or business model yet, stop here. There are a lot of different ways to approach this, depending on your business model and your goals. For example, in a year, do you think you can increase your retention by 30%? It Starts with the Product. before continuing.

Marketing 48

Marketing Distribution Retention eCommerce 48

Both Sides of the Table

OCTOBER 10, 2011

They are potentially different business models. The decision to split the businesses : 3 out of 5 stars. I really like the clarity of two business units – whatever you name them. Perhaps they should have just created business units called: Netflix DVD & Netflix Streaming. No, probably not.

Customer 287

Customer Technical Review PR Caching 287

Up and Running

NOVEMBER 23, 2021

But what is eCommerce fulfillment and how can it help in customer service and retention? eCommerce Fulfillment involves the delivery aspect of your business. Why is eCommerce fulfillment an important tool for customer retention? Each option has a range of benefits and drawbacks that can help with customer retention.

eCommerce 110

eCommerce Customer Retention Reputation 110

Austin Startup

JULY 2, 2021

Chargify’s new BI tool has taken our speed-to-calculate and accuracy of MRR and financial metrics and reduced it down to a mere dashboard refresh with 100% accuracy,” said Jenny Leman, President of CareerPlug. Chargify Business Intelligence took this four to six hour weekly project and turned it into a 10-second refresh. and Canada.

San Antonio 67

San Antonio Texas B2B Ireland 67

David Teten

AUGUST 6, 2015

More reasonable: a company with a direct sales model may drive revenue growth based on the number of productive sales reps and a quota, with a target that is higher over time. If assumptions get better over time (lower customer acquisition, higher gross profit, better retention), note how you plan to achieve those milestones in the model.

Balance Sheet 60

Balance Sheet Software Review Forecast Acquisition 60

View from Seed

SEPTEMBER 11, 2019

For consumer companies this is usually around user acquisition, engagement, and retention. If in the long run your B2C business is likely to have an ad-based revenue model, the ability to acquire a large number of users at zero or extraordinarily low cost is critical. Once you cross the chasm of launching v1.0,

Seed Stage 149

Seed Stage B2B Seed Capital Revenue 149

A Smart Bear: Startups and Marketing for Geeks

OCTOBER 17, 2011

As a preamble to the metrics, it’s useful to know what you’re measuring and why it’s vital. We had a spike in this metric in February at WP Engine when our Internet provider themselves had a datacenter-wide catastrophe which brought us down for twelve hours; of course not all spikes will have such obvious causes.

Business Model 245

Business Model Metrics Engineer Technical Review 245

Women Entrepreneurs Can

DECEMBER 7, 2021

If you have the intention to grow by bringing investors on board, you will need a business plan to pitch your business as a worthwhile investment. Create a solid business plan to help map out your business models and keep your start-up on track with its goals. Do Have Performance Metrics.

Founder 59

Founder Startup Metrics Reputation 59

Startup Lessons Learned

AUGUST 21, 2013

Last year’s conference was no exception: speakers talked about their direct experience with practices you may need help implementing—things like metrics, feedback, and experimentation. Metrics play a big role in any conversation around implementation. These show success at your core business. Retention (do they return?),

Lean 167

Lean Louisville Startup Metrics 167

Agile VC

MAY 16, 2019

You can see this both by looking at a cohort “layer cake” graph or by examining the net dollar retention. Slack’s net dollar retention rate is an incredibly impressive 143%. Slack’s net dollar retention rate is decreasing, but is still a long way from dropping below 100%. So Slack generated $1.43

Lock-up Period 100

Lock-up Period Retention .Net Azure 100

ConversionXL

SEPTEMBER 28, 2017

It’s easy to get lost down the rabbit hole of metrics for your business. When it comes to getting the most out of your website performance, only certain metrics are what you can consider key performance indicators. KPIs are metrics, but not all metrics are KPIs; the terms aren’t mutually exclusive.

Metrics 121

Metrics Acquisition Conversion Revenue 121

Hearpreneur

JULY 8, 2017

Some innovators with integrated business models like Kaiser Permanente are making great strides in aggregating your patient data and making it accessible to you. There are a lot of opportunities to apply our behavioral economics model to inexpensively measure improvements and reward people for making a healthy change.

Technical Review 48

Technical Review Fractional CTO CTO CTO Hire 48

ConversionXL

AUGUST 10, 2016

It requires that optimizers put in the effort to create user state models, dig into cohort analysis and correlative metrics, run experiments for different user states, etc. What Are User State Models? Essentially, user state models allow you to measure quality, not just quantity. day 1 retention). Session length.

NPV 48

NPV Metrics Retention San Francisco 48

VC Cafe

OCTOBER 23, 2022

” No one questions the importance of revenue, but asking the question enabled us to start thinking on what would be the right metric. Did you know that companies like Airbnb, Spotify and Netflix purposely avoid setting revenue as their North Star Metric? Why is revenue not a good ‘North Star’ Metric?

Metrics 179

Metrics Revenue B2C Portfolio 179

Startup Lessons Learned

APRIL 14, 2009

What matters is proving the viability of the company’s business model, what investors call “traction.&# Of course this is not at all true of many profitable small businesses, but they are not what I mean by startups.) Every board meeting, the metrics of success change. And yet, their investors are frustrated.

Customer 167

Customer San Francisco Lean Hockey Stick 167

VC Cafe

AUGUST 29, 2011

The KPIs are arranged across five dimensions: Customers, Product, Team, Business Model and Financials and in four stages of the startup life-cycle Discovery, Validation, Efficiency and Scale. "Is a 5% increase in retention good? Do I have enough users to declare product/market fit?

Silicon Valley 92

Silicon Valley Startup Retention Metrics 92

Up and Running

DECEMBER 18, 2017

Many merchants and businesses have moved away from the traditional pay-for-product pricing models and begun to implement subscription-based pricing. The business model implies predictable monthly revenues and consistently excellent service for clients—but it’s not without its risks. The subscription economy explained.

Software Review 103

Software Review Artificial Inteligence Retention Technical Review 103

The Startup Toolkit

NOVEMBER 15, 2012

So here’s another way of thinking about the stages of a startup in visual terms using the business model canvas[2]. Important Business Question #1: does anybody care at all and will they pay us? In cases like that, you can just tick off that bit of the model and move on to other questions. Up to you! [1]

Startup 55

Startup Business Model Retention Acquisition 55

ConversionXL

NOVEMBER 17, 2022

Prescriptive analytics The digital analytics metrics you need to know How to use analytics to improve marketing campaigns Define your mission, goals, and KPIs Set key performance indicators (KPIs) to measure marketing performance What to look for in a digital analytics product 9 tools for your digital analytics stack 1.

Analytics 106

Analytics Metrics Channel Campaign 106

Ben's Blog

MAY 15, 2020

Finally, we’ll zoom out and assess the big picture: how various categories of company may be impacted long-term, how this crisis compares to 2008 (and what that means for early-stage founders), and the industries and business models that are now prime for growth. What are those metrics?

Founder 36

Founder Conversion Technical Review Cash Position 36

Steve Blank

FEBRUARY 26, 2020

What most founders don’t realize is: Every stage of a startup requires a different set of metrics and milestones and founder skills. For a Series A round you want to prove you have built a repeatable and scalable sales/revenue model and understand all parts of the business model. Business Model. Expenses?

Cofounder 429

Cofounder Seed Stage Valuation Angel Investor 429