The Next Web

JUNE 20, 2013

The company has a 98 percent voluntary retention rate (which doesn’t count terminated employees), and Miller attributes part of that success to not having to deal with the poaching that goes on in the Valley. The company has managed 95 percent retention of clients. We were essentially funded by our clients…in an indirect way.”

Cloud 118

Cloud Southern California Los Angeles New York City 118

View from Seed

AUGUST 30, 2016

First: They’re all based in California, and more specifically, in San Francisco, Mountain View, and Menlo Park, respectively. They’re All in California. At Alignable, we see this as a huge opportunity, and so we consider ourselves a Boston company trying to “pull off a California,” if you will. Any of these ring a bell?

Social Media 185

Social Media B2B North America Media 185

Up and Running

SEPTEMBER 8, 2012

Recent surveys show the greatest demand for mentoring intervention falls under these five categories: Customer acquisition and retention. Let’s say we choose customer acquisition and retention. Let’s say we have identified the problem: “Customer retention is low. Building capacity. Social media.

Retention 64

Retention Acquisition Programming Florida 64

Up and Running

APRIL 16, 2012

Retention has long been a challenge in establishing a solid (and profitable) brand persona. For example, if you live in Southern California it’s practically impossible to see a red arrow without thinking about In-N-Out Burger. Foster customer loyalty. But how memorable is it? Foster a lasting, favorable impression.

Southern California 85

Southern California Differentiation Social Media California 85

Duct Tape Marketing

AUGUST 4, 2022

Brooke is the CEO & Founder of B Squared Media, an award-winning digital marketing agency focusing on social media management, advertising, and social-led customer care. She teaches a Digital Marketing course (virtually) at the University of California in Irvine. 18:29] What is social-led customer care? [22:11]

Social Media 89

Social Media Conversion Media Artificial Inteligence 89

Duct Tape Marketing

JANUARY 2, 2018

There are literally dozens of cases pending, most in Illinois state courts, alleging violation of Illinois’s Biometric Information Privacy Act (BIPA), which regulates the collection, retention, and disclosure of personal biometric identifiers and biometric information.

Illinois 28

Illinois Retention Social Media California 28

Up and Running

JANUARY 7, 2020

We ended up receiving a $5m term sheet from investors, dozens of government customers from all across the western United States, and several offers to acquire us for 10x the initial investment. Product-market fit is when your customers gain so much value from your solution that they’d be very disappointed if they didn’t have it anymore.

Product 82

Product Marketing Silicon Valley Term Sheet 82

Gust

DECEMBER 27, 2012

You should know EVERYTHING about your business, product, customers and competition. You should know every metric regarding customer acquisition, conversion and retention. There are excellent venture lawyers in every major city, with enough to form a flash mob in places like California, New York and Texas. ” 10.

Software Review 164

Software Review Term Sheet Technical Review Angel Investor 164

Hippoland

JUNE 19, 2018

We are starting to see some doctors who are licensed to practice in California live abroad in Bali and partake in telemedicine – can we do more of this to help with patient loads from state to state and perhaps get more doctors certified in multiple states? Work: The workplace is changing a LOT.

San Francisco 48

San Francisco California Cost Software 48

Hippoland

JUNE 19, 2018

We are starting to see some doctors who are licensed to practice in California live abroad in Bali and partake in telemedicine – can we do more of this to help with patient loads from state to state and perhaps get more doctors certified in multiple states? Work: The workplace is changing a LOT.

San Francisco 48

San Francisco California Cost Software 48

ConversionXL

FEBRUARY 9, 2016

This means users love it, that there’s lots of retention and engagement, even at small numbers. October 2012 – Erin Turner and Gagan Biyani host the first Growth Hackers Conference in Menlo Park, California. It is simply getting customers. Andrew Chen , Uber : “Startups don’t need growth hackers – at first. …Really?

Retention 48

Retention Metrics Acquisition Conversion 48

Both Sides of the Table

FEBRUARY 15, 2011

My fund – at $200 million – is the largest in Southern California. Look beyond California and you have group purchasing (GroupOn in Chicago, LivingSocial in Washington DC), private sales (Gilt Groupe in NY, HauteLook in LA), artisan marketplaces (Etsy in NY), eCommerce (Amazon in Seattle) and on and on. eBay and others.

Silicon Valley 313

Silicon Valley Southern California Los Angeles Semantic 313

Occam's Razor

JULY 18, 2011

The message, the customer data, the ability to reach current and prospective customers, drive new sales as well as repeat sales, experiment with new ideas and offers, and so much more. Multi-channel customer purchase behavior, customer lifetime value. What worked in terms of website content and customer behavior?

Metrics 137

Metrics Campaign Email Marketing 137

Steve Blank

DECEMBER 28, 2020

Tactically, how effective would customer discovery be for the students? Would customers sit for virtual interviews? But it pays off in enabling much better engagement and retention. Not only the theorists but constituents for customer development, or with Main Street businesses and local constituents. Customer Discovery.

Lean 399

Lean Community San Jose Africa 399

Occam's Razor

MAY 2, 2017

The goal is for each company’s Google Data Studio to not look like a CDP (customized data puke), but to be a focused strategic dashboard with an emphasis on IABI. If your dashboards are CDPs (customized data pukes) do this every three months. Government: California Department of Motor Vehicles. If you want to play along.

Metrics 141

Metrics Acquisition eCommerce Analytics 141

usersknow.blogspot.com

APRIL 30, 2010

You need to have some sort of plan for testing to see how it’s affecting key metrics , whether those are revenue, retention, registration, user happiness, or some other number you care about. It’s not enough to just launch a feature and see if your revenue increases.

Software Review 40

Software Review Agile San Francisco Advisory Board 40

Startup Lessons Learned

SEPTEMBER 26, 2013

Customers disliked this two-step process in early testing, and so Carol’s team built a version of the app that ran entirely on mobile, and was a one-stop-shop for tax preparation. Even then, they were careful to test the new app in a limited context, launching it first only in California, and only on a limited category of tax filers.

Lean 166

Lean Leadership California Retention 166

Reid Hoffman

MARCH 2, 2021

Marketing, for example, customer, product organization, et cetera. I have discussions, I have reviews with my teams, quarterly, on diversity and inclusion, just like I do on customer acquisition, just like I do on retention. In 2013, California was the only place that had regulations on ride sharing.

Iran 39

Iran Technical Review Non-Compete Lean 39

Up and Running

NOVEMBER 16, 2015

” There was this factory in Fremont, California that was actually a joint venture between GM and Toyota. If your customer service team is unbelievably great and innovative, a thing as simple as customer service might become your defining characteristic. Part of it is recruiting and retention. Is it more than that?

SCRUM 60

SCRUM Agile Employee Small Business 60

conversionxl.com

OCTOBER 31, 2011

What will work for you depends on your industry, product and customer. Note: His freemium plan actually converted 12% more, but had the lowest retention. Setting a fair suggested price gives the customer a true sense of value. At worst, customers may feel they are being gamed into pay more than a sale price.

St. Louis 111

St. Louis Portland San Diego Sales 111

ithacaVC

DECEMBER 1, 2012

Despite a great deal of enthusiasm, some are concerned that the education-tech boom will prove to be a bubble, creating ripples through the economy and negatively affecting millions of customers and students. However, like most early internet companies, the vast majority never survived their first few years.

Technical Review 53

Technical Review Iowa Silicon Valley Phoenix 53

Venture Chronicles

JULY 16, 2014

This week the crazy internets have been abuzz with the story of AOL executive Ryan Block, who attempted to do something rather mundane, cancel his cable , and was subjected to an excruciatingly long ordeal with the customer service representative at Comcast. Bring it, I’d love to be that person. Imagine that multiplied by thousands.

California 51

California Retention Advertising Technology 51

Startup Lessons Learned

MAY 25, 2021

Carbon Health is now running some of the largest vaccination sites in California, most famously at Dodger Stadium, in partnership with the City of Los Angeles. So, we actually took the original live customer application, converting their live video dating application. So, that's how I came to Silicon Valley in the first place.

Silicon Valley 60

Silicon Valley Turkey Los Angeles California 60

steveblank.com

JULY 8, 2011

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.

Software Review 110

Software Review Startup Silicon Valley Analytics 110

www.vccafe.com

MARCH 11, 2013

Steve Blank on Lean Customer Development. Customer service. Google Custom Search Engine. Customer Relationship Management. great web customer acquisition tutorials. customer retention, churn reduction, lifetime value. free/cheap web customer relationship mgmt software. Codeacademy. Steve Blank.

Software Review 53

Software Review Technical Review Startup 53