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How to Optimize SaaS Development Costs

Up and Running

Follow lean product development strategy (MVP strategy). Lean product development strategy or MVP (Minimum Viable Product) refers to creating a product with core features and offering it to a specific audience to get feedback.

Cost 158
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When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. But the big payoff came when their discussions with medical device customers revealed an entirely new way to think about pricing —potentially tripling their revenue. The class has talked to ~2,200 customers to date.

Customer 323
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Twitter Link Roundup #155 – Small Business, Social Media, Design, Copywriting, Marketing And More

crowdSPRING Blog

Small Business and Startups: 3 Essentials for Customer Service – [link]. Great Customer Experience Is the Root of Brands and Businesses | OMI Blog - [link]. 6 Ways You Can Improve Churn Rate and Increase Revenue | KISSmetrics blog - [link]. And plenty of bacon for everyone! – [link]. Entrepreneurshit.

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The Lean Analytics Cycle: Metrics > Hypothesis > Experiment > Act

Occam's Razor

This thought was in my mind as I was reading Lean Analytics a new book by my friend Alistair Croll and his collaborator Benjamin Yoskovitz. In this post, we’ll look at each of the four steps in the Lean Analytics Cycle in more detail. Run a survey, or look at what else they do, or examine customer feedback, or simply pick up the phone.

Metrics 156
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Startup Stories: Looking back on the acquisition of our first 1,000 customers

The Next Web

It was finally that day when you get up in the morning, hit refresh on your in-house admin and smile to a huge grin to yourself: 1000+customers, WOW! Here are my 2 cents on how we got here and what I would have done differently: Customer support is a company effort. My belief is that customer support should be a top priority.

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Turing Distinguished Leader Series: With Partner David Zhang, TVC

ReadWriteStart

I will say the one thing we tell all our portfolio companies is to get fit and lean in. So the “get fit” part of it is whatever your circumstances are today, lean inwards a little bit, do some introspection, and figure out which part of the house requires some cleaning up. I like the get fit and lean in. Jonathan Siddharth .

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Startups and financial models for SAAS companies

BeyondVC

In my mind some of these key variables include new bookings, growth of deferred revenue, churn rate, cost of acquiring new customers, and obviously cash. Another area that is quite important is churn rate.