YoungUpstarts
APRIL 15, 2015
When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. It cost me hundreds more to buy a ticket and use the voucher. Big mistake. I wrote in to complain.
YoungUpstarts
FEBRUARY 19, 2015
One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. Colleagues are customers too. Big mistake.
YoungUpstarts
OCTOBER 11, 2012
If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Because Singapore had blazed the trail before them.
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