No wait, of course THAT is the single most important SaaS metric
A Smart Bear: Startups and Marketing for Geeks
OCTOBER 4, 2016
past product/market fit and into tens of millions in revenue), you realize that cancellation scales with total customers whereas growth scales with sales and marketing costs, which means cancellation necessarily and always outgrows inbound activity, thus growth ceases. Once you’re scaling (i.e.
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