View from Seed
OCTOBER 24, 2019
I’d keep the dilution really low at that stage, and focus on very cheap customer development tactics or even a hybrid services model to test out your initial hypothesis without requiring meaningful outside funding.
Steve Blank
MAY 6, 2015
Back then, an entrepreneur used a serial product development process that proceeded step-by-step with little if any customer feedback. The goal of Build-Measure-Learn is not to build a final product to ship or even to build a prototype of a product, but to maximize learning through incremental and iterative engineering.
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YoungUpstarts
DECEMBER 21, 2011
by Richard Shapiro, founder and president of The Center For Client Retention ( www.tcfcr.com ). Providing exceptional customer service has long been seen as a competitive advantage. All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs.
Startup Lessons Learned
SEPTEMBER 22, 2008
is an elegant way to model any service-oriented business: Acquisition Activation Retention Referral Revenue We used a very similar scheme at IMVU, although we werent lucky enough to have started with this framework, and so had to derive a lot of it ourselves via trial and error. The AARRR model (hence pirates, get it?)
Steve Blank
APRIL 4, 2011
The good news was that customers said that their minimum viable product (easily organizing research papers) was correct. Politely it was described as “poor customer retention” but in reality it was because the product was really hard to use. And as engineers they believed weed versus crop recognition, while hard, was doable.
YoungUpstarts
OCTOBER 10, 2012
Your most powerful growth engine is your existing customer. SAS Canada “customer champions” helped the firm restore declining customer retention rates—which had fallen as low as the mid-80s percent — back to the firm’s traditional high retention rates of 97-98 percent. That’s right.
YoungUpstarts
JUNE 10, 2014
It’s like they hired a team of engineers to design the packaging. Francois Bondiguel is from Vend, a point-of-sale, inventory, and customer loyalty software that helps over 10,000 retailers manage and grow their business. Professionalisms customer development customer relationship management customer retention Francois Bondiguel'
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