A Smart Bear: Startups and Marketing for Geeks

article thumbnail

Tech Support *is* sales

A Smart Bear: Startups and Marketing for Geeks

When your customers expect a turd sandwich and you deliver a turkey club with chipotle mayonnaise, you earn major bonus points, like users twittering about your service , people switching to your service because of tech support, or customers not only following your Tweets but instructing their followers to do the same.

article thumbnail

Episode 3: Smart Bear Live!

A Smart Bear: Startups and Marketing for Geeks

Because then you’d miss out on: Whether it’s better experience to build a complete, tiny startup or to do more in-depth customer development for a meatier problem. So that means stuff like thinking about what a business model might be, it does mean customer development. So I have a question for you, Jason.

Cofounder 208
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Episode 3b: Smart Bear Live!

A Smart Bear: Startups and Marketing for Geeks

Because then you’d miss out on: Whether it’s better experience to build a complete, tiny startup or to do more in-depth customer development for a meatier problem. And I think you need to disabuse yourself from the on-line media definition of success for a start-up. Q: I’d like to just suggest one other thing.

Widget 204
article thumbnail

Escorts, Startups, and the questionable promise of being your own boss

A Smart Bear: Startups and Marketing for Geeks

Never mind managing consultants or employees!

Cofounder 312