Both Sides of the Table
JUNE 8, 2010
We’re here for Greycroft’s CEO Summit – a gathering of the CEO’s of their portfolio companies with guest speakers covering topics including how to build your team, PR, customer development, etc. It is the key to “customer development” that Steve Blank talks about. And market your brand, not your personality.
Both Sides of the Table
NOVEMBER 4, 2012
I recently wrote about the 12 tips to building successful startup communities. I lived in London from 1997-2005 and for 6 of those years ran my startup based out of London. Everything I learned about startups I learned by making mistakes at my first one. I’m absolutely certain it is critical to any startup community.
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Both Sides of the Table
NOVEMBER 3, 2009
This is part of my ongoing series of posts and I need to file this one under both Raising Venture Capital and Startup Advice. The last couple of years has also seen the huge initial success of Ycombinator, the Lean Startup and many other product driven approaches to going to market. Why do VC’s care about these years?
Both Sides of the Table
JUNE 13, 2013
Like most startup entrepreneurs, when I began my first company in 1999 I had no formal sales experience. I did have the wherewithal to visit potential customers and try to understand the pain points that I thought could be solved with our solution. This article originally appeared on Inc.com.
Both Sides of the Table
NOVEMBER 1, 2009
This is part of my ongoing posts on Startup Advice. As organizations we have become more open and I believe this is great for businesses and their customers. Where we designed what we perceived to be a simple product they turned the customer development process it into a science. Turn Your Organization Inside Out.
Both Sides of the Table
FEBRUARY 7, 2010
Assistly is a customer support product designed to meet the needs of the current era of multi-channel touch points (think Twitter, email, chat, forum in addition to phone calls). The exact same team had worked on 2 previous customer service startups (and 1 non-CS product). I absolutely love their product, team and vision.
Both Sides of the Table
MARCH 11, 2011
He wanted to build direct customer relationships to get product feedback but only 2% of customers would ever return their registration cards. So when he saw the browser it instantly dawned on him that this would be the greatest customer development tool ever. Think YouTube vs. the rest.
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