Gust

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Market Opportunity From Customer Hostility, Exhibit 802.11: Airline WiFi

Gust

It might make sense for weekend partiers heading from LA to Vegas on El Cheapo Web-Only Special fares, but doesn’t WiFi come free along with the peanuts since I paid substantially more for a Business Select fare? On a customer satisfaction scale of 1–10, this experience scored a zero.

Customer 143