deal architect

NOVEMBER 6, 2021

In the 56th episode of Burning Platform, we host Jon Reed, a co-founder of Diginomica. He is a fellow Enterprise Irregular who blogs and videocasts on enterprise trends. One of his most popular, regular features is Enterprise Hits and Misses.

Cofounder 195

Cofounder Customer Hosting Founder 195

deal architect

SEPTEMBER 10, 2021

Last year, I launched a video series titled Acrobatics during the Crisis. I saw all kinds of heroics scaling up healthcare, ecommerce, last-mile delivery, millions of emergency PPP loans and many other services. This year, while the pandemic continues, I.

Customer 195

Customer eCommerce Video 195

deal architect

APRIL 8, 2014

When I ask instead to speak to some customers the answer is some variation of. I get way too many PR pitches where I am offered to talk to an exec of a vendor or one of its partner firms. Industry Commentary'

Customer 321

Customer PR Partner 321

deal architect

FEBRUARY 14, 2014

An American Airlines supervisor refused to let me stand by on an earlier flight because as he put it “You are not our customer. It’s been a decade but I still remember it vividly because I was so shocked. Industry Commentary'

Revenue 299

Revenue Customer 299

deal architect

JUNE 27, 2017

So, it is not surprising that multinational customers like. Since its early days, I have heard Workday executives talk about having a highly scalable cloud so large companies would feel comfortable moving off their on-premise finance and human resources applications.

Customer 150

Customer Cloud Finance Software 150

deal architect

SEPTEMBER 19, 2013

People scratched their heads when Marc Benioff started talking about the “Customer Company”. Having written a few guest posts for their blog in the last few months (see some linked below), I have been exposed to the wide range of. Cloud Computing, SaaS'

Customer 191

Customer Cloud 191

deal architect

JUNE 6, 2013

It suggests Oracle apps customers are staying put on EBS, PeopleSoft etc because they are not impressed with Fusion Apps. Several hundred Oracle customers. The WSJ picks up on a Forrester analysis from a few weeks ago. Here''s the reality. Enterprise Software (IBM, Microsoft, Oracle, SAP)'

Customer 299

Customer Software 299

deal architect

APRIL 28, 2019

My new book is now available to buy here in print version, and in the Kindle eBook version. As with my earlier books, I am excerpting roughly 10% of the 400 page book in a series of posts on my.

Customer 273

Customer 273

deal architect

NOVEMBER 17, 2013

I got a very nice voice mail and email below – on a Saturday no less – from Lan Nguyen, a customer service rep at Southwest Airlines “We are in receipt of your most recent e-mail and apologize that we. Industry Commentary'

Customer 273

Customer Email 273

deal architect

SEPTEMBER 9, 2020

Let me say at the outset, my hype antenna goes up whenever a vendor talks about machine learning. It comes from years of frustration with machines which have supposedly been trained to transcribe voices. Even the hyperscalers only deliver 85.

Artificial Inteligence 195

Artificial Inteligence Customer Cloud Software 195

deal architect

FEBRUARY 28, 2013

Marc Benioff has always been respectful of consumer tech pioneers. In my book, The New Polymath I quoted him saying “ We stand on the shoulders of giants like Jerry Yang [founder of Yahoo!], Pierre Omidyar [of eBay], Jeff Bezos.

Customer 310

Customer Founder 310

deal architect

JANUARY 1, 2013

Tim Cook of Apple recently told BusinessWeek “I’ve talked to many other CEOs who look at me like I have three heads when I talk about getting hundreds or thousands of customer e-mails in a day. It’s a privilege.

Customer 270

Customer 270

deal architect

MARCH 21, 2013

They are doing especially well in the hospitality business – and as they named some of the customers, I said, be nice. When I met the Infor team last month, I heard about many of the micro-verticals they are pursuing.

Customer 230

Customer Vertical Naming Cloud 230

deal architect

JUNE 10, 2012

They don't call it a customer bill of rights but in many ways it is their commitment to their customers. I like Workday’s 10 reasons to work with them. I would have had a “baker’s dozen” by adding 3 more:

Customer 236

Customer Cloud 236

deal architect

JULY 24, 2015

I was pleased to see two interviews with Rob Enslin, SAP's President of Global Customer Operations here and here. As I go through final edits of SAP Nation 2.0, I am updating it for its Q2 results. He provides some.

Customer 150

Customer Global Operations Software 150

deal architect

APRIL 21, 2019

My new book is now available to buy here in print version, and in the Kindle eBook version. As with my earlier books, I am excerpting roughly 10% of the 400 page book in a series of posts on my.

Customer 207

Customer 207

deal architect

DECEMBER 13, 2012

I was reading Tim Cook of Apple: “It’s interesting to me—and I think this is a privilege for Apple—just like we’re sitting down at this table today, I get e-mails all day long, hundreds, thousands per day from customers who.

Customer 255

Customer Technology 255

deal architect

MAY 26, 2015

To me, the most enjoyable part of writing a book is the initial research/interviews phase. In the last few weeks working on the sequel to SAP Nation, I have had invigorating conversations with several professionals in SAP world and beyond.

Customer 150

Customer Conversion Software 150

deal architect

NOVEMBER 16, 2016

I was surprised major resistance actually comes from customers for a wide range of reasons. In researching my recent book, Silicon Collar I expected resistance to automation to come from workers and unions, and from politicians trying to protect jobs.

Customer 150

Customer 150

deal architect

FEBRUARY 16, 2010

Paul Greenberg is on a crusade to educate the corporate world about the social customer. As he is quoted in my upcoming book “Social CRM measures not just Customer. His new book, his seminar series are all aimed at that.

Customer 258

Customer 258

deal architect

NOVEMBER 6, 2014

Howard Street in San Francisco on Tuesday morning looked different. The tarmac was visible and cars were actually using it. Outside Moscone Center, a local folk rock band, Blind Willies was playing. Excellent, but nowhere near the brand recognition of. Cloud Computing, SaaS'

San Francisco 376

San Francisco Cloud Customer 376

deal architect

MARCH 25, 2019

My new book is now available to buy here in print version, and for pre-order in the Kindle version. As with my earlier books, I will excerpt roughly 10% of the 400 page book in a series of posts on.

Customer 207

Customer Software 207

deal architect

DECEMBER 17, 2014

Amazon has SAP Nation on the Kindle and in softcover. Over the next few weeks the book will be available in other print and eBook formats. As I have done with my other books, I plan to excerpt here about. SAP Nation Book'

Customer 271

Customer 271

deal architect

JUNE 13, 2010

Don't count too much on the social customer for book sales. The social customer is used to free. That customer thinks in terms of. Dennis Howlett blogged something I have been hearing from old publishing hands for a while now.

Customer 282

Customer Sales 282

deal architect

MARCH 25, 2015

When SAP announced S4 in February, several analysts commented (see my post here) there were scores of unanswered questions. What does the product release roadmap look like beyond the Simple Finance? When will industry specific applications become part of the. Enterprise Software (IBM, Microsoft, Oracle, SAP)'

Customer 150

Customer Finance Software Product 150

deal architect

MAY 13, 2010

SAP executives are saying the Sybase database option is about “customer choice” Given this customer centricity mood SAP finds itself in I am going to ask them next week at Sapphire when they plan to: support Zoho and Google Docs.

Customer 170

Customer Database Software 170

deal architect

SEPTEMBER 15, 2015

Somebody asked me recently what was the toughest part to write in my SAP books. Without hesitation, I said Chapter 7 of the first book. It cataloged 20 years of project failures. I had forgotten about the steady drumbeat of.

Customer 150

Customer 150

deal architect

SEPTEMBER 25, 2013

Oracle OpenWorld has always been an engineering showcase. Lots of feature/functions, speeds and feeds. This one is no different with lots of wow around in-memory, cloud and engineered systems But a nice addition this year has been more profiling of. Enterprise Software (IBM, Microsoft, Oracle, SAP)'

Customer 244

Customer Cloud Engineer Software 244

deal architect

OCTOBER 11, 2021

He cites some very large cloud ERP customers - Bank of America/Merrill Lynch, FedEx, Kroger and Albertsons. I read Jon Reed's Diginomica interview with Rondy Ng, Senior Vice President, Applications Development at Oracle. Encouragingly, he also cites plenty of global.

Application Development 210

Application Development America Cloud Global 210

deal architect

SEPTEMBER 24, 2013

Reacting to the Oracle in-memory switch announcement, Vishal Sikka of SAP has commented “ it hasn’t been released yet, so please come back and talk to us when it is available” He is right. Makes for a lot of idle. Cloud Computing, SaaS Enterprise Software (IBM, Microsoft, Oracle, SAP)'

Customer 247

Customer Cloud Software 247

deal architect

SEPTEMBER 20, 2015

As with previous books, I have been excerpting 10% of the contents. You can buy the book at several stores (online in paperback at CreateSpace and ebook at Amazon). looks at the prospects of S/4HANA which SAP launched in.

Customer 150

Customer 150

deal architect

JUNE 2, 2014

A few months ago I announced I was discontinuing SAP coverage on this blog, What many people missed was this at the end of the post ''As I have done for 25 years, I will continue to advise consulting clients. Enterprise Software (IBM, Microsoft, Oracle, SAP)'

Customer 207

Customer Software 207

deal architect

MARCH 24, 2011

I got excited when I saw Dennis Howlett’s post about SAP Sustainability hints at revenue growth. For my next book I am cataloging all kinds of companies which are embedding tech to create “smart products” for their sectors and for.

Revenue 247

Revenue Customer Product Software 247

deal architect

AUGUST 8, 2011

Time magazine recently sent us a promotional offer – extend your subscription for $ 25 for 2 years, and we didn't hesitate a second. But it hit me how unusual that is. The Wall Street Journal keeps sending me.

Customer 199

Customer 199

deal architect

FEBRUARY 19, 2019

While much of the content is focused on SAP, its customers and its competitors, sprinkled throughout the book are glimpses of a rapidly changing enterprise apps market. I am reviewing the latest typeset draft of my next book. Anshu Sharma.

Software Review 191

Software Review Customer Marketing Software 191

deal architect

JULY 25, 2023

In this special 97th episode of Burning Platform, I invited Geoff Scott, CEO of ASUG to moderate a session with Peter Maier, who heads Strategic Customer Engagements in the Office of the CEO at SAP. Geoff spends much of the.

Customer 369

Customer 369

deal architect

DECEMBER 5, 2023

In Episode 107 he presented on 3 recurring themes he is hearing from customers and vendors - War for Talent, ESG and AI. For the 107th and 108th episode of Burning Platform we hosted Brian Sommer of Techventive.

Hosting 305

Hosting Customer Vertical Global 305