6 Due Diligence Concerns Before Outside Contracting
Startup Professionals Musings
JANUARY 8, 2023
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and culture issues, per reduced customer engagement highlighted a while back by the The Globe and Mail. But customers are not looking yet another homogeneous product or service, so be careful.
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