A Smart Bear: Startups and Marketing for Geeks

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Yes, but who said they'd actually BUY the damn thing?

A Smart Bear: Startups and Marketing for Geeks

I say "get off your ass and produce hard evidence that customers are in your future light cone? ". You repeat these mantras at Lean Startup Meetings but you're not doing it.? Since I'm my own target customer, I already know what to build.". By definition, if you're a startup founder you're explicitly not your customer.

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When being an “expert” is harmful

A Smart Bear: Startups and Marketing for Geeks

I know our industry , I know how our customers think, and in our industry …&#. So, next week you’re going to a convention where you’ll talk to dozens of new potential customers. What followed was well-reasoned and sensible. “Great! Do me a favor — humor me! This is wrong for a number of reasons.

Lean 269
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On the (un?)importance of design

A Smart Bear: Startups and Marketing for Geeks

Not only were the pages just ugly, they were peppered with database errors and CSS blowups: Just look at us now , sporting a grayscale 1950′s automotive motif playing off the “engine&# concept using the latest in CSS3/HTML5 trickery: It was such a contrast, customers emailed us saying “Thank God you fixed that horrible website.

Design 253
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When do I *stop* doing customer interviews and start writing code?

A Smart Bear: Startups and Marketing for Geeks

Here are the details of both of those customer development experiences. ” Food on the Table — a now-famous lean juggernaut in Austin run by IMVU alum Manuel Rosso — talked to 120. Way #2: Get ten paying customers. But there’s no one “number.” Way #1: Go until boredom. Now you’re bored.

Customer 252
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Ballad of The Lean Startup

A Smart Bear: Startups and Marketing for Geeks

With their customers confused. And revenue not flowing. And with piles of cash monthly burning, They asked “Is it a mess, Or is it progress?” ” Then measured by validated learning. Eric’s ego was bruised – All his basic assumptions were nixed. They had to unload. All that beautiful code.

Lean 234
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Maybe not so much with the "optimization"

A Smart Bear: Startups and Marketing for Geeks

When we demand overwhelming customer outcry before committing to the slightest product change, we're in danger of losing the value of creating a cool feature that takes too much effort but people just love. We're "lean" but we're not stirring hearts. Customers generally prefer the right features over more features.

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Which is better: Many customers at low price-point or few at high price?

A Smart Bear: Startups and Marketing for Geeks

Company A has 1,000 customers each paying $10/mo. Company B has 10 customers each paying $1,000/mo. B can extract more money from the limited pool of customers, so that’s better. If you’ve already found 1,000 customers, there’s 10,000, and likely 100,000. Which is better? Oops, bad question.

Customer 320