Trending Sources

Manage Customer Success to Reduce Churn

For Entrepreneurs

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. This blog post discusses how to measure customer happiness, and […]. That means making sure they get the promised business benefits they signed up for.

Lean Innovation Management – Making Corporate Innovation Work

Steve Blank

—– Lean Innovation Management. Each horizon requires different focus, different management, different tools and different goals.

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Managing New User Satisfaction On A Daily Basis

Feld Thoughts

On day three, if they still haven’t created a record, they get a phone call from customer care asking if they’d like some help creating a record. The post Managing New User Satisfaction On A Daily Basis appeared first on Feld Thoughts. Management churn conversion ICDC operant conditioning saasThe loop continues.

When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. the Customer Life Time (CLT)).

CEOs Who Are Pleasers Should Spend More Time With Customers

Feld Thoughts

As I was rolling this around in my early morning brain, the thought occurred to me that if you are a CEO and a people pleaser, you should spend more time with your customers. There are a plenty of CEOs who spend a lot of time with customers, but I’ve never met a CEO who spent too much time with her customers.

Entrepreneurs Need Time Management Accelerators

Startup Professionals Musings

Every person, no matter what their passion, needs to revisit the principles of time management from time to time. Learn to say ‘no’.

How Should You Handle Unhappy Customers?

Up and Running

However, when it comes to customer complaints, this is often one time you should try to set things right. Start a dialogue with the customer.

7 Tips To Deal With Difficult Customers

YFS Magazine

Here are 7 suggestions on how you can successfully handle those customers that are very hard to please.

Rapid Prototyping for Product Managers

The Product Guy

Jordan Bergtraum VP Product Management, ServiceChannel. Dustin Levy Director of Product Management, Gentex Corporation. Better Products.

5 Ways (Not) To React To Online Customer Reviews

YFS Magazine

Knowing how to engage with customers and handle reviews properly is key to your company's success.

9 Ways to Thank Your Favorite Customers

Up and Running

It’s that time again—when we thank our customers for their business this past year and encourage them to stick with us throughout the next.

The Top Strategies For Doing Customer Interviews That Get You Real Insights

Street Smart Product Manager

We all know a core responsibility of a product manager is to constantly and consistently bring in the customer perspective into the business.

10 Keys To Improving Your Business Time Management

Startup Professionals Musings

Every person, no matter what their passion, needs to revisit the principles of time management from time to time. Learn to say ‘no’.

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

A Designer’s Perspective on Working with Product Managers

The Product Guy

A product manager just stopped by the desk of the designer on a lazy Thursday afternoon. What do designers expect from a product manager?

Creative ways to scale SMB customer acquisition

StartupCFO

But… The challenge with SMB as a customer segment is that each customer is small. It might be easy to get your first few customers.

8 Ways to Create Real Customer Loyalty

Up and Running

Loyal customers will frequent your business time and time again. No matter the size of the business, customer loyalty is incredibly important.

How to Manage Your Board

How to Change the World

The art of board management is a skill that you need to master because it can mean your survival and at least greater leeway in managing your startup. If you take outside investment, then you will have to create a board because your investors will want a say in how you manage the company. Morpheus.” Jerry Maguire. This is “Mr.

Customer Service Means Managing Expectations

Fresh Inc.: The Staff Blog

Mahatma Gandhi said it best: "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him.

Want to Grow Your Business? Here Are 8 Creative Ways to Get More Customers

Up and Running

As your business grows, you’ll be looking to expand your customer base. But, growing your customer base is much easier said than done.

Do You Have What It Takes to Provide Stand-out Customer Service?

Up and Running

Almost all businesses have a customer-facing aspect to them. What do customers want? Your customers need you to listen to their problems.

Managing your Product Management Career

The Product Guy

Jordan Bergtraum VP Product Management, ServiceChannel. Dominic Gadoury Director Product Management, ADP. Signup to be a Mentor Today!

[Review] The Social Customer

YoungUpstarts

Rather, it is this: “How can we better reach prospects, convert them to customers, and serve their interests through social media?”.

User Experience Design Tactics for Product Managers

The Product Guy

Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com. Signup to be a Mentor Today! Enjoy!

Customer Success – Beyond SaaS

Guy Nirpaz

Customer Success is relatively a new term. I’m happy to report that we’re seeing Customer Success in new markets every day now.

Product Management at Startups vs. Enterprises

The Product Guy

Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com. Signup to be a Mentor Today! Enjoy!

How To Succeed As A Product Manager

YoungUpstarts

One reason product management is such an appealing career is you get to sit at the intersection of technology, business, and design.”. deliver.

8 Entrepreneur Principles For Managing Your Destiny

Startup Professionals Musings

A key step in selling yourself or your product is to identify your customer , and focus on value that you can deliver to that customer.

Top 40 Product Management Influencers 2016 [Highlights]

The Product Guy

I am thoroughly humbled to have made this year’s list of Top 40 Product Management Influencers of 2016 for the SECOND CONSECUTIVE YEAR! Enjoy!

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How to Get Started with Google Tag Manager (Part 1)

ConversionXL

Fortunately, Google Tag Manager makes it easy. Why Should You Be Using Google Tag Manager? Adobe Dynamic Tag Management. Tweet It!]

How To Create Customer Personas With Actual, Real Life Data

ConversionXL

When was the last time you took a long hard look at what makes your customer base tick? What Customer Personas Are … Really. consumers.

8 Keys To Creating A Memorable Customer Experience

Startup Professionals Musings

The result, according to a recent Gallup survey , with 70 percent of workers not fully engaged, is unhappy workers and poor customer experiences.

Conducting User Research in Product Management

The Product Guy

Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Product Manager, Gumtree.com. Signup to be a Mentor Today! Enjoy!

Smart Entrepreneurs Know Customer Buying Moments

Startup Professionals Musings

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before.

Product Management: Ongoing Inspiration

The Product Guy

The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Nominate someone today! tweet ).

How to Manage Labor Costs for Your New Restaurant

Up and Running

While you may be trying to cut costs, you still need to wow new customers with personalized attention in order to keep them coming back.

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Why Every Company Needs a Growth Manager

Seeing Both Sides

Yet, the Growth Manager role remains poorly understood, especially outside Silicon Valley. So what makes a good Growth Manager?

How to build the right management team

Version One Ventures

Every start-up is unique so the same path won’t work for every company and management team. With that said, here are some general guidelines I have developed over the years for building a management team. At 15 people, you want someone who will do all the work, but also has the ability to scale up and manage a small team.

Managing Enterprise Sales Deals

Mark Birch

We had one of their major clients lined up to be the first customer using our mobile sales content platform. Deals will die. Congrats!

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How and Why to Collect Customer Email Addresses

Up and Running

Are you collecting customer contact information? Why you should collect customer emails: Email marketing can increase buying opportunities.

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