Trending Sources

Lean Innovation Management – Making Corporate Innovation Work

Steve Blank

—– Lean Innovation Management. Each horizon requires different focus, different management, different tools and different goals.

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Manage Customer Success to Reduce Churn

For Entrepreneurs

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. This blog post discusses how to measure customer happiness, and […]. That means making sure they get the promised business benefits they signed up for.

When Customers Make You Smarter

Steve Blank

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. the Customer Life Time (CLT)).

The Role of Product Managers

Instigator Blog

I came across an interesting discussion on Branch about the role and future of product managers. I’m not a member there so I couldn’t respond directly, but figured I’d put my thoughts here instead. In that way, Product Managers are very similar to CEOs. Product managers are simply CEOs of their products.

How Should You Handle Unhappy Customers?

Up and Running

However, when it comes to customer complaints, this is often one time you should try to set things right. Start a dialogue with the customer.

7 Tips To Deal With Difficult Customers

YFS Magazine

Here are 7 suggestions on how you can successfully handle those customers that are very hard to please.

10 Keys To Improving Your Business Time Management

Startup Professionals Musings

Every person, no matter what their passion, needs to revisit the principles of time management from time to time. Learn to say ‘no’.

9 Ways to Thank Your Favorite Customers

Up and Running

It’s that time again—when we thank our customers for their business this past year and encourage them to stick with us throughout the next.

Product Managers Stay Until the End

Instigator Blog

Most of the heavy lifting that a product manager is responsible for is at the beginning of a project. Product Management product management

8 Ways to Create Real Customer Loyalty

Up and Running

Loyal customers will frequent your business time and time again. No matter the size of the business, customer loyalty is incredibly important.

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

How to Manage Your Board

How to Change the World

The art of board management is a skill that you need to master because it can mean your survival and at least greater leeway in managing your startup. If you take outside investment, then you will have to create a board because your investors will want a say in how you manage the company. Morpheus.” Jerry Maguire. This is “Mr.

Customer Success – Beyond SaaS

Guy Nirpaz

Customer Success is relatively a new term. Mary reached out to me few years ago, as she was looking to pro-actively impact the customer health.

Creative ways to scale SMB customer acquisition

StartupCFO

But… The challenge with SMB as a customer segment is that each customer is small. It might be easy to get your first few customers.

Want to Grow Your Business? Here Are 8 Creative Ways to Get More Customers

Up and Running

As your business grows, you’ll be looking to expand your customer base. But, growing your customer base is much easier said than done.

Product Management: Ongoing Inspiration

The Product Guy

The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Nominate someone today! tweet ).

Customer Service Means Managing Expectations

Fresh Inc.: The Staff Blog

Mahatma Gandhi said it best: "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him.

Becoming a Truly Customer-centric Product Manager with the "Job to Be Done" Framework

The Product Guy

As product managers – whether new to the role, or a seasoned product manager- we frequently come across or actively use the product canvas.

Do You Have What It Takes to Provide Stand-out Customer Service?

Up and Running

Almost all businesses have a customer-facing aspect to them. What do customers want? Your customers need you to listen to their problems.

How to Get Started with Google Tag Manager (Part 1)

ConversionXL

Fortunately, Google Tag Manager makes it easy. Why Should You Be Using Google Tag Manager? Adobe Dynamic Tag Management. Tweet It!]

Why Every Company Needs a Growth Manager

Seeing Both Sides

Yet, the Growth Manager role remains poorly understood, especially outside Silicon Valley. So what makes a good Growth Manager?

8 Entrepreneur Principles For Managing Your Destiny

Startup Professionals Musings

Every hiring manager, as well as investor, reads your attitude carefully. Stop letting life decisions happen to you. Marty Zwilling. Brown

Customer Journey Mapping: Waste Of Time Or Excellent Investment?

YoungUpstarts

Each of those episodes can tell part of the story of the customer’s journey with a business, but in isolation none of them can tell the whole story.

Managing your Product Management Career

The Product Guy

Jordan Bergtraum VP Product Management, ServiceChannel. Dominic Gadoury Director Product Management, ADP. Signup to be a Mentor Today!

[Review] The Social Customer

YoungUpstarts

Rather, it is this: “How can we better reach prospects, convert them to customers, and serve their interests through social media?”.

How and Why to Collect Customer Email Addresses

Up and Running

Are you collecting customer contact information? Why you should collect customer emails: Email marketing can increase buying opportunities.

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8 Keys To Creating A Memorable Customer Experience

Startup Professionals Musings

The result, according to a recent Gallup survey , with 70 percent of workers not fully engaged, is unhappy workers and poor customer experiences.

How To Create Customer Personas With Actual, Real Life Data

ConversionXL

When was the last time you took a long hard look at what makes your customer base tick? What Customer Personas Are … Really. consumers.

How to Manage Labor Costs for Your New Restaurant

Up and Running

While you may be trying to cut costs, you still need to wow new customers with personalized attention in order to keep them coming back.

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Resources for Starting and Managing Your Restaurant

Up and Running

Managing your restaurant. Get to know the industry. Weekly videos including tips, tricks, and strategies. Learn from the best. Marketing. Money.

The art of being genuine in customer relationships

The Next Web

Entrepreneur Customer relationship management How-To''s This post originally appeared on the Cloudpeeps blog. But it pays to be genuine.

Smart Entrepreneurs Know Customer Buying Moments

Startup Professionals Musings

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before.

Should The Customer Have A Say In Employee Pay?

YoungUpstarts

by Joseph Michelli, author of “ Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way “. ” The bottom line?

Forget Customer Satisfaction. Think Customer Surprise

Fresh Inc.: The Staff Blog

Customers say service is getting worse. Buck the trend with these five keys to customer delight. And, as we know, they''re always right.

The modern management mindset

The Equity Kicker

Managers seeing themselves, and acting, as enablers, rather than controllers, so as to draw on the full talents and capacities of knowledge workers.

Cash Flow 101: The Best Ways to Manage Cash Flow

Up and Running

If you’re having trouble managing your cash flow, or if you’d just like to try and figure out how you could manage it even better, consider these tips.

The Complete Guide to Using Twitter Lead Generation Cards to Find New Customers

Up and Running

If you’re not constantly working to grow your customer base, your business will start to decline. Get Your Customers to Do It For You.

Lifecycle Management

The Product Guy

In our most recent live stream from one of our mentors of The Product Mentor , Adrienne Tan, lead a conversation around “Lifecycle Management”.

Be A Great Customer This Summer

YoungUpstarts

You will be a customer in restaurants, hotels, stores, baseball parks and tourist attractions. Be a great customer. Manage your Children.

Top 40 Product Management Influencers [Highlights]

The Product Guy

I am both excited and humbled to have made this year’s list of Top 40 Product Management Influencers of 2015! Leadership vs. Management.