Feld Thoughts

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Managing New User Satisfaction On A Daily Basis

Feld Thoughts

On day three, if they still haven’t created a record, they get a phone call from customer care asking if they’d like some help creating a record. The post Managing New User Satisfaction On A Daily Basis appeared first on Feld Thoughts. The user stays at the day two level, but they are now in category b.

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Startup CXO: A Field Guide to Scaling Up Your Company’s Critical Functions and Teams

Feld Thoughts

For lessons from Matt and his Return Path management team, many of who are now execs at Bolster, you want to read Startup CXO: A Field Guide to Scaling Up Your Company’s Critical Functions and Teams. I’ve worked with Matt for over 20 years and have experienced many ups and downs.

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CEOs Who Are Pleasers Should Spend More Time With Customers

Feld Thoughts

As I was rolling this around in my early morning brain, the thought occurred to me that if you are a CEO and a people pleaser, you should spend more time with your customers. There are a plenty of CEOs who spend a lot of time with customers, but I’ve never met a CEO who spent too much time with her customers.

Customer 133
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Have Every New Employee Do Customer Support For Two Weeks

Feld Thoughts

A few weeks ago an entrepreneur of a fast growing consumer-oriented company told me that he has every new employee do customer support for two weeks. Week two is a full time immersion in the customer care organization. The same first week any new customer care rep would get. Total front-line stuff.

Employee 156
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In WordPress Hosting Hell? Pantheon Now Supports WordPress

Feld Thoughts

You may noticed from prior posts that we’ve had a difficult time at Foundry Group managing our growing portfolio of WordPress sites. You would think that by now, managing websites would be a solved problem, but that’s just not true. In our portfolio of startup companies, following is how websites usually get managed.

Hosting 139
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JumpCloud – Jump to the Next Level of DevOps

Feld Thoughts

After being involved in hundreds of technology companies, we know that young and fast growing technology companies have little time to devote to the details of managing their server infrastructure. Think of JumpCloud as taking over server maintenance, management, monitoring, and security once the provisioning tools have done their thing.

Bandwidth 127
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The Joy Of Being Detained By U.S. Customs and Border Protection

Feld Thoughts

So I bailed on the marathon, but since they’d organized the Startup Arkansas event around my schedule and managed to procure me a number for the sold out marathon, I decided to go ahead and fulfill my commitment to that. He handed me back my customs form and said “Put your correct address on this.” ” I did. .”

Arkansas 182