Feld Thoughts

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FullContact Connect – The Future of Customer Intelligence

Feld Thoughts

Unless you are a customer or partner, you don’t hear much about a silent killer until it’s suddenly everywhere, leading the market it is in, and functioning extremely well at scale. Connect ‘17 is FullContact’s inaugural conference exploring social and customer intelligence, to help companies reimagine the customer journey.

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Accelerating Technology Change and Continuous Learning

Feld Thoughts

Though the notion of a “lean startup” that uses both Agile and Customer Development approaches is ostensibly strongly customer focused, the purpose of these methodologies is for the company to find an maximize its market, not specifically to optimize the user experience.

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Implementing Social Media’s Secret Weapon

Feld Thoughts

Fred Wilson had an excellent post up this morning titled Social Media’s Secret Weapon – Email. I completely agree that email is the key communications channel for social media and have written about this before in posts like 100% Click Through Rate , Email – The Original Social Graph and Email Is Still The Best Login.

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The Awesomeness of a Hackathon

Feld Thoughts

I’ve seen things like help systems, new web sites, better customer support processes, better management of social media activity, and lots of business process stuff created and implemented during hackathons. Not all of the hackathon projects need to be about code. After the hackathon is over, publicize what you’ve done to the world.

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Founders Mental Health in the Time of Covid

Feld Thoughts

Founders, who are already under immense pressure from many directions, now have to contend with that dynamic for themselves in an uncertain business environment, connected only by video conferencing and email to their teams, investors, and customers. It should be no surprise that the mental health part of the crisis is real and accelerating.

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The Future Is Enchanted Objects, Not Glass Slabs

Feld Thoughts

I was a huge fan and an early customer, but not an investor, in one of his companies ( Ambient Devices ) and we share a lot of friends and colleagues from MIT and the Media Lab. The book is titled Enchanted Objects: Design, Human Desire and the Internet of Things. I’ve known David for many years.

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We Make the Future We Invest In

Feld Thoughts

So it was sobering when, last week, Maker Faire / Make Media closed their doors for good. As an investor in many businesses whose founders and customers count themselves among this maker movement, this gives me pause.