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Improve Customer Retention With 5 Useful Tips

YFS Magazine

Here's an inside look at sound
 strategies every small business can use to retain more customers.

The #1 Way to Improve Employee Retention in Customer Support

Fresh Inc.: The Staff Blog

Support has an employee retention problem. Part of the fix is building career paths for individual contributors

15 Practical Ideas to Improve Your Customer Retention Rate

Fresh Inc.: The Staff Blog

It's easier to keep a current customer than to acquire a new one

5 Customer Retention Metrics Your Business Can't Afford to Ignore

Fresh Inc.: The Staff Blog

Where customers are concerned, there are a few key things you absolutely need to know

After the Purchase: Optimizing Customer Retention Through Gamification

ConversionXL

But how can we use it to retain more customers? Why Gamify Customer Retention? Acquiring new customers is expensive.

How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? image source. cents.

5 Techniques Every Startup Can Use to Retain Customers

Up and Running

As part of a startup business, you’ll know that there is no greater desire to win your first customer or your tenth customer.

5 Ways to Build Customer Retention Into Your Growth Model

Fresh Inc.: The Staff Blog

As you build your business, think about how to ensure that your customers stay with you as you grow. Not a great way to grow.

Don’t get screwed: Focus on customer retention over acquisition

The Next Web

Should marketers go out looking for new leads and improve sales prospects or develop a loyal and valuable customer?

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? image source. cents.

Manage Customer Success to Reduce Churn

For Entrepreneurs

The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. This blog post discusses how to measure customer happiness, and […]. That means making sure they get the promised business benefits they signed up for.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? image source. cents.

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? image source. cents.

5 Strategies Guaranteed to Improve Client Retention

Fresh Inc.: The Staff Blog

Identifying how to retain customers is one of the most important tasks a business faces. Companies tend to focus more on acquiring customers even though it can cost 7x more. Below are 5 strategies to keep your customers loyal to your brand

How Cultivating a Culture of Gratitude Will Boost Your Customer Retention

Fresh Inc.: The Staff Blog

Here's how to take a relationship from transactional to meaningful in a few simple steps

Are Your Customers Hooked And Happy? Here’s How To Know For Sure

YFS Magazine

Customer Service Grow customer experience customer feedback customer retention customer satisfaciton customer surveysHere are some actionable strategies to help you gather feedback that's meaningful to your business.

Best Way to Track Customer Retention

Fresh Inc.: The Staff Blog

Dear Jeff, I own a fitness facility and obviously member retention is a major factor. You lose 20 customers, but you gain 40 customers.

3 Simple Steps to Increase Customer Retention

Blogtrepreneur | Entrepreneur Blog

It takes effort and money to bring customers to your website. When a customer visits your site and they leave it’s a major bummer! The best customers are the ones that already use your product. Here are some simple things you can do to keep the customers you already have and make them super users.

5 Unconventional Customer Service Practices That Get Results

YFS Magazine

Service reps need to have a wide variety of skills to be able to satisfy today's customer.

Reflection, Retention, and Juxtapositions of July!

The Product Guy

Customer Retention from subscription models to communication strategies. Filed under: events Tagged: balsamiq , event , jobs , matthew smith , meetup , mentor , mtvn , product management , product strategy , retention , ryma , sunshine suites , The Product Group , TPGroup , viacom. runner-up to The Best Product Person. Enjoy!

4 New Customer Loyalty Rules Drive Business Success

Startup Professionals Musings

They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

7 Tools to Fix Your App's Deadly Retention Problem

Fresh Inc.: The Staff Blog

Your customers are leaving, and you won't get them back unless you use these 7 tools

How to Project Customer Retention for a Subscription Business

Lightspeed Venture Partners

The authors show that exponential form fitting is too conservative and underestimates actual retention rates. Probability varies by customer, but each customer’s rate remains constant over time. 2012 ltv models subscription LTV model retentionThis is one of the most important factors in understanding unit economics.

At it’s core, is customer success about customer-value or customer-love?

Guy Nirpaz

I’ve spent some time yesterday at a customer success bootcamp with one of my favorite customers. https://youtu.be/-Xm8ejkxMUs?t=6m30s

Can Retailers Win Their Customers Back From Amazon?

YFS Magazine

Grow customer loyalty customer retention customer servicer marketing sales

Are You Empowering Customers To Become Brand Advocates?

YFS Magazine

Your customers are worth a lot more than their first purchase.

SaaS Math: Activation, Retention and Churn

StartupCFO

This week we’re talking about activation, retention and its polar opposite – churn. You see similar patterns with paying customers.

5 Ways to Improve Customer Retention

Fresh Inc.: The Staff Blog

Building these steps into your operations will help you to significantly improve customer retention and create significant value for your business. We hate to sound like a broken record, but we can't say it enough—developing loyal customers is the most important thing you can do for your business.

Five Tips For Startups To Reduce Customer Churn

YoungUpstarts

Finding new customers costs time and money. But as the company grows, it’s important to make the transition from acquisition to retention.

The Remarkable Cost Of Poor Customer Support On Your Bottom Line

Brandanew

Very many new and established businesses set up marketing, but rarely pay attention to customer support- in the way that it deserves.

How To Create Customer Personas With Actual, Real Life Data

ConversionXL

When was the last time you took a long hard look at what makes your customer base tick? What Customer Personas Are … Really. consumers.

Five Mistakes Organizations (Unknowingly) Make That Drive Customers Away

YoungUpstarts

Image credit: Customer satisfaction from Shutterstock. Loyal customers are hard to come by these days. We all know this. Joseph A.

The most important metric for Customer Success

Guy Nirpaz

Daily Active Users – DAU is the most important metric for Customer Success and user engagement. source –  [link].

Nine Things Your Customers Actually Want From You

YoungUpstarts

You might even already know that the customer driven method is the most effective method of doing that. But what do customers actually want?

What You Have To Do To Keep Customers Satisfied

YoungUpstarts

Running a business means having to keep customers coming back for more. It’s all about keeping customers satisfied. Communicate Openly.

4 Solid Tips on Increasing Your Customer Retention and Renewal Rates

Fresh Inc.: The Staff Blog

This COO says a handful of strategic tweaks resulted in her company having the highest numbers in its industry

Customer Experience Controls Business Growth Today

Startup Professionals Musings

It’s more about which customers broadcast their pleasure or unhappiness to others. Customer upsell, selling more to existing customers.

How To Calculate & Increase Customer Lifetime Value

ConversionXL

That it costs 5-7x more to acquire a customer than it does to retain one isn’t entirely true. Determining Your Customer Acquisition Costs.

SaaS Metrics 2.0 – A Guide to Measuring and Improving what Matters

For Entrepreneurs

Building for Success SaaS Startup Help customer engagement customer retention SaaS business SaaS churn saas marketing SaaS metrics“If you cannot measure it, you cannot improve it” – Lord Kelvin This article is a comprehensive and detailed look at the key metrics that are needed to understand and optimize a SaaS business.

8 Incredible Online Tools For Retaining Customers

YFS Magazine

While growing your customer base is most certainly important, so too is retaining the customers you already have.