Feld Thoughts

article thumbnail

Implementing Social Media’s Secret Weapon

Feld Thoughts

Like SendGrid, they are growing like crazy, are in use by over 10,000 customers and have sent over 3 billion push notifications. Most importantly, don’t ignore the thing that will actually make your web app get adoption and retention – comm channels!

SMS 138
article thumbnail

The Work Begins When The Milestone Ends

Feld Thoughts

Engaging with Customers Online with Wendy Lea of Get Satisfaction. Often the results will come after lots of customer education, usage analysis, or feature iterations. If no customers use the new feature, have you really accomplished anything? Data Science at LinkedIn with Yael Garten. Is it okay to celebrate milestones?

Retention 139
article thumbnail

What Acquihire Really Means

Feld Thoughts

The four that are most relevant in my mind are product, technology, customers, and people. But it’s clearly an acquisition of the people, not of the product, technology, and customers of the company being acquired. Acquihire only really refers to one of these things, which is people.