deal architect

FEBRUARY 14, 2014

An American Airlines supervisor refused to let me stand by on an earlier flight because as he put it “You are not our customer. It’s been a decade but I still remember it vividly because I was so shocked. Industry Commentary'

Revenue 299

Revenue Customer 299

deal architect

MARCH 24, 2011

I got excited when I saw Dennis Howlett’s post about SAP Sustainability hints at revenue growth. For my next book I am cataloging all kinds of companies which are embedding tech to create “smart products” for their sectors and for.

Revenue 247

Revenue Customer Product Software 247

deal architect

APRIL 21, 2011

His point was in pursuit of financial goals we often focus on certain fees (and related profits) which actually turn off customers and lead to dissatisfaction and worse. Fred Reichheld coined the term “good profits” in his book Ultimate Question.

Revenue 236

Revenue Customer 236

deal architect

JUNE 11, 2018

Others do it to acquire revenues and customer bases. Many companies make acquisitions to diversify into new markets. Workday has been consistent in the last few years to acquire analytical capabilities and talent especially in its back office focus areas.

Acquisition 210

Acquisition Analytics Revenue Customer 210

deal architect

JUNE 11, 2018

Others do it to acquire revenues and customer bases. Many companies make acquisitions to diversify into new markets. Workday has been consistent in the last few years to acquire analytical capabilities and talent especially in its back office focus areas.

Acquisition 150

Acquisition Analytics Revenue Customer 150

deal architect

JUNE 19, 2015

Both like to harangue customers for new revenue. Customers however fume that stuff they have paying maintenance for years cannot seem to get much attention. Both sides like to tweak each other. So I was pleased when reader Tan Ah.

Revenue 150

Revenue Customer Software 150

deal architect

MARCH 5, 2012

A few years ago, a fellow passenger was rationalizing why airlines do all kinds of annoying, customer unfriendly things. Milking every last drop of revenue is far more important”. They are in endgame. A few months ago I had a.

Revenue 186

Revenue Customer 186