YoungUpstarts

DECEMBER 25, 2014

'By Nichola Ansbro, Contact Centre Manager, officekitten.co.uk. In the old days, the role of a call centre was to field the arguments rather than fix the problems. But the internet has given the public such power with review sites and an explosion of choice, that now your customers should be the most important people in your contact centre and your staff should do everything to make them happy.

Customer 203

Customer Hiring Cost Internet 203

The Next Web

DECEMBER 25, 2014

'Shachar Gilad is the Founder/CEO of SoundBetter – the leading marketplace for music production services. Imagine somebody asked you to write on a piece of paper the things you love doing. If what came to mind was “partying, hanging out with friends, going to the beach, meeting new people, traveling,” you might ready to go on vacation or spring break.

Entrepreneur 167

Entrepreneur Web Founder Product 167

Feld Thoughts

DECEMBER 25, 2014

'I read over 40 books in my month off the grid in Bora Bora recently. I’ve had many requests to blog about my reading list but rather than do one big long post I thought I’d break it up into several “longish” different posts over time. If all you are interested in is my reading list, my Goodreads Brad Feld account has everything I’ve read in reverse chronological order.

Dallas 132

Dallas Algorithm Leadership Programming 132

Mike Michalowicz

DECEMBER 25, 2014

'William Shakespeare told us that “brevity is the soul of wit.” The always colorful Dorothy Parker adapted Shakespeare’s aphorism and taught us that “brevity is the soul of lingerie.” My humble contribution to the power of getting to the point is that brevity is essential to powerful public speaking. Whether you’re taking about the length of a speech or the number of points you plan to cover, one of the most important qualities of effective speeches is that they’re relatively short.

Audience 135

Audience Dilution Customer Entrepreneur 135

Speaker: Nick Noreña, Innovation Coach and Advisor, Kromatic

Every startup and innovation project exists within an ecosystem that either helps or hurts that project. As innovation managers, we need to keep a pulse of that ecosystem and make sure we're helping those innovation projects we're managing every step of the way. In this webinar, Nick Noreña will walk through an Innovation Ecosystem Model that he and his team at Kromatic have developed to help investors, heads of product, teachers, and executives understand how they can best support innovation in

Startup