I don't normally comment on the day's news, but I want to make an exception today to share something from Facebook's S-1 filing. Over the next few days, astronomical amounts of attention are going to be paid to Facebook's incredible business results: the 800+ million active users, the $3.7 billion (!) in revenue, and their growth rates, too. MORE >>

am co-teaching a class at Harvard Business School on entrepreneurship called " Launching Technology Ventures " along with my friend and colleague, Professor Tom Eisenmann. The class kicked off this week with two cases:  Dropbox and Aardvark. But Houston did not strictly follow the Blank/Ries paradigm religously. What's going on? MORE >>

Top salespeople use these simple rules to keep their customers buying from them--even in the face of steep competition. Customer loyalty is the key to profitability. The reason is simple. It costs more–geometrically more–to acquire a new customer than to keep a current one. Without customer loyalty, customers leave. MORE >>

As web designers or developers we often have a tendency to fall back on text to convey a message or instructions to an end user. Our thought process is that if we provide the necessary steps as written text, how can anyone mess it up? We all thought the process was simple enough with little room for misinterpretation or error. MORE >>

In the world of business, you only get one chance for a great first impression. The stakes are high – you are asking an investor for money, a customer for an order, or another executive for a partnership. No one is born with business writing skills, and everyone can learn them. We both lose when that happens. Make every word focus on that purpose. MORE >>