Both Sides of the Table

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Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

o Huge on PR, “Be Everywhere” is his motto – fly to NY, proactively everywhere he could get press. To make PR big you need to find a way to “make news”. To make PR big you need to find a way to “make news”. o CPM model gave him control over the information in the acquisition cycle so he focused on that. -

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Lead, Follow or Get the Fuck Out of the Way

Both Sides of the Table

When you haven’t been decisive in years, when you botched a profitable exit, when you hired a non-visionary CEO and then fired her by email – it’s time to get out of the way. They are great at their respective fields whether they be marketing, sales, programming, PR, whatever. For the good of your people.

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Why The Haters are Wrong About Growth Hacking

Both Sides of the Table

We review the old tried and true strategies from the days of Hotmail putting a tagline with a link at the bottom of every email to the more modern cases of Airbnb driving traffic through Craigslist, Zynga through Facebook and DropBox through incentivizing referral marketing behaviors. But I still believe Sean Ellis was right.

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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

My Dad uses email – he still doesn’t understand the ‘forward’ button.&#. We then set out to build these features as quickly as we could. But he didn’t grow up with technology. For me it’s more interesting to speak to their user community’s issues.

Customer 280
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Save Your Spin for Someone Who Cares

Both Sides of the Table

Handling PR with VCs. To update me on your PR? Don’t get me wrong, I’m very pro PR but please see it for what it is and don’t think that smart or experienced people are going to see it as any more than it is either. In your VC pitch your PR page should take no longer than 30 seconds – Wait.

PR 291
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How to Decrease the Odds That Your Startup Fails

Both Sides of the Table

That marketing can be PR or SEO or influencer distribution or other forms of “unpaid” marketing. PR requires time and effort from your team that isn’t spent elsewhere and thus is a real cost. You may have paid marketing: SEM, Social Media Ads, Banner Ads, email lists, etc.

Startup 150
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Do Less. More.

Both Sides of the Table

There’s too much PR and too many tech blogs and too many newsletters and aggregators and Twitter summarizers to even try to catch everything that’s going on and equally there’s so much noise that it becomes harder to be heard.