YoungUpstarts

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Customer Success: The Secret Ingredient For Engagement 

YoungUpstarts

Keep reading to learn more about Customer Success and why it is so beneficial to many organizations today: Customer Success focuses on more than just retention. While retention is probably the most important metric these organizations track, good CSMs don’t focus on renewal alone.

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Customer Success Metrics: More Than A Number

YoungUpstarts

SaaS companies must invest in their relationships with their customers, determining what success looks like for each company and aligning on shared goals and metrics. Studies show that companies who see a 5 percent increase in customer retention can see a 25 percent or more increase in revenue. The result?

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How To Identify Mobile App Opportunities Within Your Business

YoungUpstarts

Mobile apps can help you sell, improve communication channels, generate insightful metrics, or collect and process data more reliably than people could, the list of ways apps can contribute to your bottom line is endless. Perhaps your mobile app opportunity could provide ROI in one of these ways: Employee Retention.

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Why Company Culture Is Vital for Every Remote Company

YoungUpstarts

For many remote (and even regular) companies, company culture is something ethereal and abstract: while the most important metrics (customer engagement and satisfaction, employee turnover and retainment) are closely monitored, features like company culture are often neglected. by Denis Kryukov from Soshace.

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The Digital Transformation Is Affordable For SMBs: Where To Start In Your Digital Strategy

YoungUpstarts

CMOs who employ AI-powered marketing report significant gains in customer retention, engagement, and lifetime loyalty. Start by identifying every method you currently have of collecting information, including marketing data, website metrics, feedback collection and analysis procedures.

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3 Tips For Incorporating The Digital Marketing Metrics You Need

YoungUpstarts

Facebook likes are great if all you’re using to advertise your business is Facebook, but when it comes to truly reaching your target audience and current customers, understanding how every effort translates to income is nearly impossible without clear metrics guiding the way. Metrics You Didn’t Learn in School. Connecting ROAS and LTV.

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Eight Reasons Why Your Subscription Model Customers May Be Jumping Ship

YoungUpstarts

by Robbie Kellman Baxter, author of “ The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue “ Everyone knows that retention is crucial for subscription-based companies. Blue Apron is hardly alone with its churn problem. Dig deeper. Why or why not?

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