Missouri Businessman Reportedly “Very Satisfied” PayPal Customer
Columbia, MO – A Missouri businessman, Jake Thompson, was reportedly quoted today as saying that he was a “very satisfied” customer of PayPal. Mr. Thompson, owner of the J.T. & Sons Barber Salon, was in the process of giving local customer, Joachim Riley, a haircut when a conversation ensued about preferred mobile payments methods.
“All I was saying was that PayPal has a history of ham-handed tactics around chargebacks that hurts small business owners like you and me,” said Mr. Riley in a phone conversation.
Mr. Riley further went on to recall how Mr. Thompson stated that he had never gotten a chargeback since setting up his PayPal merchant account and that anyone that gets a chargeback or flagged for fraud probably deserves what they get for running a shoddy business. It was at that point that he closed by saying he was “very satisfied [with the service] and would without doubt recommend it to my friends.”
This would mark the first time in PayPal’s long thirteen year history as a company that a merchant has publicly stated they were “Very Satisfied” with the service or company. Independent surveys by Consumer Reports in 2010 and the Pew Research Center in 2011 have confirmed that the majority of PayPal merchants are either “Meh” with only less than 7% indicating they are “Satisfied” customers while not a single survey registered a score of “Very Satisfied.” The rest provided responses that ranged from “FML” to “it’s like burning for eternity in the ninth gate of hell.”
Hal Peterson of Consumer Reports remarked, “This is certainly a most unusual result. The only other time we had seen such overwhelmingly negative responses was when Nike introduced the sports bra for men and the launch of the smokeless cigarette by RJ Reynolds’.”
Calls to PayPal’s headquarters went unanswered, kind of like most customer service calls.
When reached for a comment, Mr. Thompson stated that he had “nothing further to say” and that “we’re not taking anymore of them darn Groupons no more and that’s final.”
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