Where NPS Falls Short (and How to Put It to Work)

ConversionXL

What’s So Special About The Net Promoter Score? Net Promoter Score is a customer loyalty metric developed by (and a trademark of) Fred Reichheld, Bain & Company, and Satmetrix. But that’s just aggregate information, not totally useful because it’s not your specific industry.

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Chewy S-1: Category Leadership + Conveyor Belt Into Consumers’ Homes

View from Seed

Chewy helpfully provides some cohort data on both aggregate $ revenue, active customer spend, and LTV/CAC basis. spent by new customers in 2015, that same group (in aggregate) bought $1.65 Annual Net Sales By Customer Cohort.

Lyft S-1: Kicking Off the Decacorn Bonanza of 2019

View from Seed

So it’s not really the case that Lyft’s riders (in aggregate) are using the service more often, but rather Lyft is getting much better at netting more revenue per active rider. So you can think of bookings as a GMV type figure and revenue as true net revenue to Lyft.

10 Keys To Making Money By Investing In Entrepreneurs

Startup Professionals Musings

This requires a simple signature that you have a net worth of at least $1M or have made at least $200K each year for the last two years. These may be aggregated by an angel group up to about $1M for an angel round.

Chewy S-1: Category Leadership + Conveyor Belt Into Consumers’ Homes

Agile VC

Chewy helpfully provides some cohort data on both aggregate $ revenue, active customer spend, and LTV/CAC basis. spent by new customers in 2015, that same group (in aggregate) bought $1.65 Annual Net Sales By Customer Cohort. Reading Time: 7 minutes.

Lyft S-1: Kicking Off the Decacorn Bonanza of 2019

Agile VC

So it’s not really the case that Lyft’s riders (in aggregate) are using the service more often, but rather Lyft is getting much better at netting more revenue per active rider. So you can think of bookings as a GMV type figure and revenue as true net revenue to Lyft.

How Much Does Each Startup Job Add To A State’s Gross Product?

YoungUpstarts

According to the results of a new study examining the effect of net employment creation by startup businesses on state gross product, each net job created by startup firms is estimated to increase state gross product by that amount in a given year. Almost US$1.2

10 Steps To Investing Successfully In New Ventures

Startup Professionals Musings

This requires a simple signature that you have a net worth of at least $1M or have made at least $200K each year for the last two years. These may be aggregated by an angel group up to about $1M for an angel round.

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Entrepreneurs Need to Find the Best ‘Curators’

Startup Professionals Musings

These days, we all have to rely on a few trusted sources to digest and filter information, net out the relevant messages, and steer us with links to accurate details.

10 Keys To Giving The Right Entrepreneur Your Money

Startup Professionals Musings

This requires a simple signature that you have a net worth of at least $1M or have made at least $200K each year for the last two years. These may be aggregated by an Angel group up to about $1M for an Angel round.

Every-preneur

Start Up Blog

So the net result is a wider array of rich ideas and systems which can benefit real people rather than demographic aggregates. The net result of the new low barrier world to entrepreneurship will make the world a richer place to live in.

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Data Blending: What You Can (and Can’t) Do in Google Data Studio

ConversionXL

Similarly, as Morgan Jones details in a post for Practical Ecommerce , data blending can help calculate new metrics, like net profit by SKU. By combining those sources, Jones was able to create a table with the net profit of each product: ( Image source ).

Proceed With Caution Selecting Startup Investments

Startup Professionals Musings

This requires a simple signature that you have a net worth of at least $1M or have made at least $200K each year for the last two years. These may be aggregated by an Angel group up to about $1M for an Angel round.

Where Does VC Money Actually Come From? [Flowchart]

View from Seed

A smaller portion of the total capital in the VC ecosystem comes from high net worth individuals. This post was originally published on the personal blog of NextView founding partner Lee Hower. Lee’s posts also appear regularly on View From Seed. Subscribe here for more.

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Add Startups to Balance Your Portfolio, If You Dare

Startup Professionals Musings

This requires a simple signature that you have a net worth of at least $1M or have made at least $200K each year for the last two years. These may be aggregated by an Angel group up to about $1M for an Angel round.

How to Use Google Data Studio for Client Reporting

ConversionXL

To illustrate, let’s say you were responsible for driving 4,000 net new email subscribers each month. Following the inverted pyramid guidelines, you can show high-level, aggregate performance with one chart, and break out performance with another.

“Their baseline knowledge of Silicon Valley probably comes from HBO’s Silicon Valley.” How Alyssa Bereznak Covers Tech for The Ringer.

Hunter Walker

What makes less sense to me is the sheer lack of analysis, explanation or personality that goes into that kind of aggregation-based coverage. My theory is that there’s such a fear of missing a story that publications sacrifice quality by casting as wide a net as possible.

Improving Survey Analysis: 3 Steps to Get More from Customer Feedback

ConversionXL

Still, for simplicity, this article uses Net Promoter Score as an example. For customer feedback, everyone knows the classics on the menu: customer satisfaction, Net Promoter Score (NPS), and customer effort score. The limitations of Net Promoter Score.

Why The Media Has Been Wrong About YouTube Networks

Both Sides of the Table

If you’re thinking about building an online video network today you need to think about: Producing your own content (not just aggregating). Selling at smaller retailers will net you fewer customers and higher margins.

Where Do Venture Capital Dollars Actually Come From? This Visual Explains

Agile VC

A smaller portion of the total capital in the VC ecosystem comes from high net worth individuals. Most folks reading this will know that many startups were built in part with the help of venture capital.

Why Online Video Just Took One More Big Step to Legitimacy

Both Sides of the Table

And for the record, that’s per month not total in aggregate! My estimate is that the top 5 YouTube networks will do > $200 million net revenue in 2013 (after Google’s share).

How to Segment A/B Test Results to Find Gold

ConversionXL

The more well-known your company becomes, the harder it gets to directly impact primary KPI’s at the aggregate level because the majority of customers who buy are going to do so irrespective of if your button color is red or blue. You run an A/B test , and it’s a winner.

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Why You Should Think Twice Before You Send That Intro Email

Both Sides of the Table

I’m talking in aggregate. They think they’re doing the startup a favor by casting a wide net to VCs. Intros.They’re the lifeblood of networking – the currency of mavens. They are your route to angel money. Your entrée to sales meetings.

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Education from the Inside Out

Growthink Blog

Yes, it is fair to say that the net sum of human information has grown far faster than that of human wisdom, satisfaction, and even happiness. When it comes to education, this 21st century of ours is truly both the best and the worst of times.

High-performance culture: MJ Vigil on hiring diverse talent in an increasingly multicultural world

Transformify

There has been an uptick in tools that enable companies to post job descriptions beyond the major job board aggregators to reach underrepresented demographics.

A primer on convertible notes, convertible securities, and equity

Hippoland

Later, if you sell the whole company to Google at say $5 per share, I will earn $500k for a net gain of $400k. So, in the aggregate, it is possible that you may be required to pay as much as $30k-$50k to get an equity round done.

Hold-Out Groups: Gold Standard for Testing—or False Idol?

ConversionXL

And while the value of testing may be apparent to those involved in it, individual test results do not aggregate into ROI calculations made in the C-Suite. You regularly run A/B tests on the design of a pop-up.

All Markets Are Not Created Equal: 10 Factors To Consider When Evaluating Digital Marketplaces

abovethecrowd.com

Aggregating suppliers is a necessary, but insufficient step on its own. You must also organically aggregate demand. Great marketplaces do not simply aggregate a market; they enhance it. By aggregating thousands of licensed limousine drivers, and overlaying that with a new-age supply chain management solution, Uber gives it users an experience that is drastically improved compared to the previous alternative. Aggregating demand is much harder and more critical.

VCs eating our own dog food: Using technology and analytics to make better investments

David Teten

Foundry Group is using their portfolio company Monday to aggregate portfolio companies’ job postings on their own jobs page; Point Nine Capital uses Recruitee for the same purpose. (To see the video above, please click the image, and then click on the Play button.).

[Review] The Mindful Marketer

YoungUpstarts

These need to make way to broader indicators like “customer experience” and net promoter scores. This could be achieved by adopting the five qualities of being, namely: Acceptance, Aliveness, Articulateness, Aggregation, and Adaptability.

24 Entrepreneurs Explain How They Came Up With Their Business Names

Hearpreneur

Initially, when Mediametric was just founded, it was called Pandorama and was designed to aggregate fun news and trending content with a cute Panda being the logo. net,co,info, etc.) The idea of exactly what your business is going to usually come first.

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San Diego Founders’ Fight Club Pitch-Off

Business Plan Blog

That is why 5% of all net proceeds will be donated to sports programs of local schools. We’re aggregating commercial content on tablets and phones. The San Diego startup ecosystem is growing, along with the resources available to entrepreneurs.

Benchmarking Performance: Your Options, Dos, Don'ts and To-Die-Fors!

Occam's Razor

… You can see the wisdom of not just setting a 20% aggregate conversion rate, based on the above benchmarking data. The above graph shows you the dangers of setting targets on aggregated benchmarking analysis. Net, net.

The Most Important Time of Year Just Started.

Growthink Blog

I run through the math here , with the net result of revenue increasing by 2.4X The key is having the know-how to source the right vendors and then leading them such that they seamlessly work together as to “de facto” become in their aggregate part of a full-time, in house team.

Facebook Advertising / Marketing: Best Metrics, ROI, Business Value

Occam's Razor

All the things that directly tie to the bottom-line of your company, which you can tie to Net Income driven by digital. And then beyond, to measuring your Net Promoter Score (or the latest flavor of the month customer centric metric), etc. But not, ever, in aggregate.].

Visit to Case Foundation and Startup America

David Teten

They do that by aggregating America’s startups, providing them with pro bono services, and promoting regional ecosystem development. From 1970 to 2009, nearly all new net job creation (44m jobs) came from young companies (not small, and not large, but young). • Aggregate America’s startups. in aggregate commitments. On February 16, I visited Washington, DC, where I attended an HBS Club of DC lunch on the Case Foundation and Startup America.

Asset Management Is A Bizarre Industry Ripe For Disruption

David Teten

I don’t think that a Net Present Value calculation is appropriate for every company. In aggregate, angels are significant investors. million households in the US with a net worth of $1 million or more.

Has the tide turned for YouTube/Google? (ComScore says so but doesn’t scream it) The next phase of online video

Genuine VC

It’s been amazing to see Google (98% of its video traffic comprised of YouTube) steadily increase its market share for six months straight (see chart below where I aggregated the info from a few months of ComScore press releases).

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Transcript of Why Reviews Matter to Your Business

Duct Tape Marketing

In other words, you go to a website and they’ve got all these glowing reviews on their website, but then there’s Google who is aggregating these theoretically in a sort of impartial way.

Groupon's S-1: From Zero to Like? Billions in 30 Months ? AGILEVC

Agile VC

How They Make Money: Groupon keeps a share of the coupon value (typically 40-50%) as its net revenue (1). in net revenue and passes $0.58 2010 Net Income: -$389M (net loss) (2). Keep in mind Yipit is an indirect competitor in the daily deals space (essentially a meta aggregator of deals sites), but the analysis is sound IMO. Keep in mind Groupon’s net revenue is a percent of a percent. How to Evaluate Firms for a Seed VC.

Management Carve Out Plan

ithacaVC

As the investors’ aggregate liquidation preference (ALP) increases typically the need for a MCOP also increases. Often times this is simply the aggregate purchase price plus any accrued dividends (not typical for dividends to accrue, but watch out if they do!). The MCOP is typically expressed as a percentage of net sale proceeds (often between 5% and 10%) and is clearly an obligation of the company.

Conversion: The Most Important Internet Metric of All (Revisited)

abovethecrowd.com

No other metric so holistically captures as many critical aspects of a web site – user design, usability, performance, convenience, ad effectiveness, net promoter score, customer satisfaction – all in a single measurement.

Web Analytics Segmentation: Do Or Die, There Is No Try!

Occam's Razor

I have said: All data in aggregate is "crap" Because it is. You can imagine then how absolutely heartbreaking it is for me to note that nearly all reporting that I see is data in aggregate. Tons of data "puking", all just aggregates. Net, net.