Duct Tape Marketing

JUNE 16, 2011

My experience is that most businesses have at least a few of those evangelist type customers just looking for ways to sing their praises. Sure, asking them for a few referrals is a great way to let them help, but I’ve found that there a few things you can do to really give your champion customers a voice and let them shine in the process.

Customer 66

Customer Video Social Media Software Review 66

Steve Blank

JUNE 3, 2010

The company loses customers, then revenues and profits decline and it eventually gets acquired or goes out of business. valued by their existing customers – fairly well. Yet most research has shown that disruptive innovation, that is innovations that go after new markets, new customers, new technologies, etc.

Search 242

Search Agile Customer Development Technical Review 242

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 105

Retention Customer Developer Programming 105

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 98

Retention Customer Developer Programming 98

Duct Tape Marketing

JULY 18, 2013

3 Website Trends That Customers (and Business Owners) Will Love written by Guest Post read more at Small Business Marketing Blog from Duct Tape Marketing Thursday is guest post day here at Duct Tape Marketing and today’s guest is Andy Hayes – Enjoy! Web hosting has come a long way since I setup my first self-hosted domain back in 2004.

Customer 73

Customer Portland Oregon Hosting 73

Feld Thoughts

DECEMBER 23, 2014

Well before the web existed, I was physically tearing articles out of industry magazines and sending them to customers, prospects, other entrepreneurs, and my partner Dave, who probably got tired of the stack of paper with notes scribbled on them that landed on his desk each day.

Technical Review 154

Technical Review Angel Investor Partner Database 154

YoungUpstarts

JUNE 3, 2011

Its product Fetch Fans is a social media design application that builds highly interactive and custom branded Facebook business page tabs, Twitter and blog backgrounds, which was launched at DEMO earlier this year. “Sometimes boot-strapping and showing customer traction will lead to better end results for the business,&# she advises.

Social Media 187

Social Media Media Management Application Development 187

Startup Professionals Musings

SEPTEMBER 9, 2020

A broken process or a subtle quality issue can generate a flood of customer satisfaction problems, cost overruns, and loss of market share. Way back in 2004, he cared enough about an associate's injury to spend time investigating, and used the exercise to isolate a root cause without blaming anyone. Don’t waste time fixing symptoms.

Dividend 382

Dividend Metrics Cost Internet 382

Steve Blank

JULY 7, 2015

Eric was the very first practitioner of my Customer Development methodology which became the core of the the Lean methodology. Back in 2004 when Eric and his IMVU co-founder Will Harvey approached me about investing in IMVU, I agreed on one condition – they had to take my Customer Development class at UC Berkeley Haas Business School.

Lean 120

Lean Technical Cofounder Silicon Valley Channel 120

Steve Blank

SEPTEMBER 14, 2009

In this time, building a successful business meant building a company that had paying customers quarter after quarter. It did not mean building a startup into a company to flip or hype on the market with no earnings or revenue, but building a company that had paying customers. They taught you about customers, markets and profits.

Silicon Valley 217

Silicon Valley IPO Technical Review Venture Capital 217

Startup Lessons Learned

SEPTEMBER 14, 2008

Lessons Learned by Eric Ries Sunday, September 14, 2008 How to listen to customers, and not just the loud people Frequency is more important than talking to the "right" customers, especially early on. Youll know when the person youre talking to is not a potential customer - they just wont understand what youre saying.

San Francisco 131

San Francisco Customer Lean Continuous Deployment 131

Steve Blank

APRIL 29, 2010

I’ve been teaching Customer Development at U.C. Berkeley’s Haas Business School since the fall of 2004 and in a joint MBA with Columbia since 2005. Back in 2004, Jerry Engel the head of the Entreprenuership program at Haas Business School at U.C. A lot has happened since I first authored and taught the class. Four Steps.

Customer Development 219

Customer Development Lean Developer Customer 219

Duct Tape Marketing

JUNE 24, 2011

In order to charge more and get what you’re worth you’ve got to take some time and get very serious about measuring one thing – value or results that a customer receives. Here’s how to do that Create a process that requires you to meet with every customer for something I call a “results review.”

Small Business 67

Small Business Marketing Software Review Social Media 67

Hearpreneur

JUNE 4, 2021

These are keepsake cards and many of our customers tell us that the recipients frame their cards. 9- Providing Legitimate B2B Customer Data in the Era of Mistrust. That's when I was struck by the idea: Why not provide a legit B2B customer database that is neither dodgy and nor a bad fit for a business? that add texture.

Entrepreneur 130

Entrepreneur B2B Database Technical Review 130

ConversionXL

JANUARY 18, 2022

He was swiftly followed by Richard Branson and Virgin Galactic in 2004. In this article, you’ll understand how to build a memorable brand that your customers want to buy from. Learn how to identify what your customers want from your brand, how to build momentum with content, and then explore some brands that excel at brand marketing.

Marketing 109

Marketing Social Media Non-Compete Audience 109

Duct Tape Marketing

JUNE 10, 2011

Business owners must learn to manage and juggle a complex and shifting combination of customer, partner, vendor, staff and advisory relationships in order to survive and grow. Internal customer – How often do you take the internal temperature? It may be one of the most important reflections of the service your customers receive.

Small Business 59

Small Business Marketing Software Review Social Media 59

YoungUpstarts

DECEMBER 5, 2013

I have been involved in many of these innovations, mainly through my last startup venture, a company that became the world’s leading provider of credit card loyalty solutions with bank customers in 30 countries. My company won the ROI of The Year award from The Banker magazine in 2004, something I was very proud of.

Programming 150

Programming Turkey Social Media Redemption 150

Duct Tape Marketing

JUNE 7, 2011

The marketing strategy is delivered to and through the staff to the ultimate delight and inspiration of the customer. In fact, I’ve said it many times, your staff is likely delivering the same experience to your customers as they are receiving from you.

Small Business 60

Small Business Marketing Social Media Software Review 60

Agile VC

APRIL 17, 2011

Founding Date: 2004. paying for travel data from ITA or others (customers acquisition spend is not included in COGS). round closed in June 2004. 1.65M extension round closed Nov 2004. Kayak Software Corporation. Filing Date: initial S-1 filed Nov 17, 2010 , updated March 9, 2011. 2010 Net Income: $8 million.

Pre-Money Valuation 113

Pre-Money Valuation Liquidation Preference Dividend Common Stock 113

Startup Professionals Musings

MARCH 21, 2022

million, born 1985-2004, biggest business opportunity Baby Boomers (no other name) – 70.7 Gronbach is well-known for his generational research and keen forecasting of societal trends. First, a quick summary of the major U.S. demographic generations out there today, ranked from large to small: Generation Y (Millennials) – 82.9

Architecture 258

Architecture Forecast Demand Technology 258

A Crowded Space

OCTOBER 3, 2018

I remember when I made that first flight out to San Francisco from Boston to meet the team in 2004, the company was down to its last $20K in the bank. Back in 2004 - 2010, he would routinely send me early stage companies to check out as part of his diligence process. Having an hour set aside per day helped us stick to that.

San Francisco 60

San Francisco Bangladesh Ukraine Philippines 60

Duct Tape Marketing

JUNE 15, 2022

He is a podcast advertising specialist, and he founded the Tech Podcast Network in 2004. He's a podcast advertising specialist and also founded the tech podcast network way back in the dinosaur days of podcasting 2004. That was the one they started in 2004. So Todd, welcome to the show. So you're right there with me.

Audio 64

Audio SMS Technical Review Advertising 64

YoungUpstarts

JULY 5, 2013

by Micah Solomon , customer service consultant, speaker and author of “ High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce “ Customer service consulting can be intensive. Or, want to try to do your own customer service consulting, and avoid my fee?

Customer 145

Customer Demand Mobile Social Media 145

Duct Tape Marketing

MAY 16, 2011

Here’s an example: let’s say one of your business goals for the year is to increase renewal business from existing customers by 15%. To develop your marketing strategy, think about the marketing efforts it would take to get more customers to renew.

Marketing 54

Marketing Social Media Software Review Small Business 54

ReadWriteStart

AUGUST 15, 2011

As someone who spent two years in 2003 and 2004 in NYC selling technology to Wall St trading firms and having my friends and clients wonder what this whole startup thing was about and why I was "wasting" my career doing this after doing a fellowship at Carnegie Mellon University it is great to see how vibrant the NY Startup community has become.

Technical Review 128

Technical Review Technology Silicon Valley Entrepreneur 128

Up and Running

APRIL 18, 2014

With my third business, I didn’t even try to be original—I purchased a custom framing franchise and piggybacked to success on someone else’s name. Only start a business if you are deeply passionate about solving the underlying problem for your customers. My next venture didn’t fare much better. Write it down on a napkin. Rob’s advice.

Detroit 156

Detroit Technical Review Cofounder North America 156

Duct Tape Marketing

MAY 18, 2011

Explain how you love providing great service and encourage customers to review your service. Make customers aware of the review page via: Business cards – on the back: “Love our service? Note: There have been some updates since I published th. 5 Practical Tips for Gett. : As the importance of Facebook as small business marketi.

Web 47

Web Software Review Cofounder Small Business 47

Both Sides of the Table

AUGUST 14, 2011

During the 2004 election he was accused of having made up material facts from his service in the Vietnam War in an election against somebody who didn’t serve in a war. Understand the Gravity of the Situation for Your Customers. Think John Kerry and the “swift boat&# scandal. He’s verbose, often off message and wooden.

PR 329

PR Management Startup Vietnam 329

ConversionXL

FEBRUARY 3, 2020

.” You’ve diplomatically explained to the client that they really should be using custom photography, but they insist that you find a “better/cheaper representation online.” Looking at you Customer Service girl. Unbounce’s customer service section (no longer the same) on their homepage.

Stock 71

Stock Software Review Arizona Technical Review 71

Austin Startup

MAY 19, 2019

The government and the airlines pay attention to opinion of their customers. Airlines especially care about the travel experience of their customers which includes their experience with TSA. citizens at all air, sea, and land ports of entry. Why Should You Opt Out? So opting out is one way to communicate disapproval of the system.

United States 48

United States Los Angeles Technical Review Programming 48

SVPG

AUGUST 21, 2013

Starting around 2004 and 2005 I began seeing an increasing number of teams moving to Agile, and of course the first thing they needed was training and often some coaching. Much of it is still IT (internal) or custom. I should have written this article many years ago. See [link] 5. This is not a minor difference.

Agile 61

Agile CTO Hire Software Developers Software Development 61

Agile VC

MAY 26, 2011

Google is still a private company (their IPO was Aug 2004). conference happened at the end of 2004). Mostly smartphones + restaurateurs attitude towards viewing the internet as a customer acquisition tool. I thought I’d revisit it and share the story… First, you have to rewind mentally to early 2003. link] leehower.

Term Sheet 178

Term Sheet Silicon Valley Technical Review Social Network 178

Austin Startup

MARCH 1, 2019

That’s why our first experience will be in a brewpub, where customers can see beer brewed on one side, and pork on the other, in the same type of reactors. Sixclear automated the research labs and production environments of customers like NASA, Cisco, GE, and various US National Labs. The facility will look like a brewery?—?for

Technical Cofounder 48

Technical Cofounder San Francisco Cofounder Startup 48

Hearpreneur

SEPTEMBER 9, 2022

The project was a little unexpected – creating customer cereal boxes called Obama-Os and Cap’n McCains, timely for the 2008 elections. And it’s a definite win-win for the customers and the manufacturer. With a new CEO in 2004, the toy company shifted gears and introduced new lines of some of the most popular LEGO sets in history.

Entrepreneur 92

Entrepreneur Bankruptcy Southern California South Africa 92

Feld Thoughts

JULY 25, 2013

I spent a year on the Dean campaign Web Team during the presidential campaign of 2004. With Multidev we set a bar for the software industry on what is possible when custom software is built, launched, and run in the cloud. The Dean campaign Web Team proved a very simple but important idea to the world that year.

Vermont 165

Vermont Startup Campaign Virginia 165

Duct Tape Marketing

JUNE 13, 2011

If you intend to thrill every customer, you will attract and retain. Related Posts: Follow-up Is the Momentum Building Power Tool What To Do When a Prospect Says Yes The Most Expensive Way to Grow a Business Who don’t you want as a customer? Note: There have been some updates since I published th. 5 Practical Tips for Gett. :

Small Business 72

Small Business Customer Marketing New York 72

YoungUpstarts

APRIL 2, 2018

And even the above mentioned difficulties notwithstanding, it’s completely unclear how to pay those customers we’ve rented computing resources from. To the customer, the price in question would be really low: for instance, if we divide the price of renting the CompecTA supercomputer for one month by 10 000, we’ll get no more than 6 cents.

Search 179

Search Aggregator Distribution Framework 179