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7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs. When a customer feels that his/her business is welcomed, appreciated and valued, the result will be repeat business. Here are 7 Customer Service Trends to watch and leverage in 2012: 1.

Customer 154
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A full day of Lean Startup Workshops on December 4, 2012

Startup Lessons Learned

In this workshop, the authors of The Entrepreneur's Guide to Customer Development and The Lean Entrepreneur help you determine the optimal strategy and tactics for your kind of company, focusing on customer development and market segmentation. Lean startup principles work differently in different environments.

Lean 154
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Stanford 2012 Lean LaunchPad Presentations – part 2 of 2

Steve Blank

The Ziilion customer discovery narrative blog is here. Stanford e245 2012 class photo. Curriculum = business model canvas + customer development. Relentless customer visits (10-20 a week). On-line journal to document their customer discovery narrative. Weekly critiques of team customer discovery progress.

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Stanford 2012 Lean LaunchPad Presentations – part 1 of 2

Steve Blank

We’ll teach over 175 NSF Innovation Corps teams in the Lean LaunchPad course in 2012. The 2012 Stanford Lean LaunchPad Presentations. The class is intensely and deliberately experiential to develop the mindset, reflexes, agility and resilience an entrepreneur needs to search for certainty in a chaotic world.

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[Singapore][Event] Startup Weekend Singapore 2012

YoungUpstarts

The upcoming Startup Weekend in Singapore, will be held on March 9-11, 2012, at NUS Business School. Over Saturday and Sunday, teams will focus on customer development, validating their ideas, practicing LEAN Startup Methodologies and building a minimal viable product. - Hell, there’s even a book on it!

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China Startups – The Gold Rush and Fire Extinguishers (Part 5 of 5)

Steve Blank

By the end of 2012, there were 85 million iOS and 160 million Android devices in China. Filed under: China , Customer Development , Technology , Venture Capital. China Customer Development Technology Venture Capital' They also probably haven’t seen a phone that isn’t mobile.) It usually doesn’t end well.

China 323
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A new field guide for entrepreneurs of all stripes

Startup Lessons Learned

TLDR: Brant Cooper and Patrick Vlaskovits , authors of The Entrepreneur's Guide to Customer Development are back with a new book called The Lean Entrepreneur. It took the idea of Customer Development and made it accessible to a whole new audience. Copyright © 2012 by John Wiley & Sons, Inc.