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7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

Providing exceptional customer service has long been seen as a competitive advantage. All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs. In 2012, smart, forward-looking companies will be viewing customer service in new ways.

Customer 154
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Identifying Pain in the First Step in a Sales Process – Here’s How

Both Sides of the Table

In my first enterprise software company we developed a methodology for sales that we called PUCCKA. Having a methodology instead of just going on random sales visits helped force a bit of rigor and honesty amongst team members about how well or not we thought we were doing. The best sales meetings are discussions.

Sales 367
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Turn Small Business Saturday Traffic Into Future Sales: Five Ways The Right CRM Can Help

YoungUpstarts

The holidays are just around the corner and for many small or midsized businesses (SMBs) that means the potential for big sales. These numbers are astounding—and what would be even better is if you could turn Small Business Saturday traffic into consistent sales all year. by John Oechsle, President and CEO of Swiftpage. Not an island.

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How to Use Social Media To Drive Sales

ConversionXL

eCommerce sales during the last Black Friday topped $1 billion for the first time in history. On average, during Black Friday 2012, social traffic converted 77% higher than normal. For Facebook average order value was $74 with 76% of total social sales and 69% of total clicks. follow-up with angry customers etc.

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There Are Only 3 Ways to Increase Online Sales (Are You Optimizing For All of Them?)

ConversionXL

There are three ways to grow sales – online and offline both. So what are these 3 ways to increase online sales? increase the number of customers, increase the average order size, increase the number of repeat purchases. #1: 1: Increase the number of customers. It’s the most expensive part of increasing sales.

Sales 125
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A full day of Lean Startup Workshops on December 4, 2012

Startup Lessons Learned

In this workshop, Fraser, Founder/CEO of LUXr and Klein, Director of Product & UX at One Jackson will offer practical techniques for getting and using customer feedback. Engineering Your Sales Process with Sean Murphy and Scott Sambucci. Traditional sales training stresses “every no moves you closer to a yes.”

Lean 154
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I want to mentor you in the Shopify Build-A-Business Contest 2012

Startup Lessons Learned

It's called the Shopify 2012 Build-A-Business Competition and it launches today. It's only the customers opinion that matters, not the opinions of all of your friends who you talk to about your idea. Meanwhile we've already shipped 20,000 little MVP ULINE boxes to our customers. Second: Web design.