How Employee Experience Shapes Brand Perception
Duct Tape Marketing
JUNE 7, 2023
So if your frontline team doesn't have what they need, it shows itself in those experience metrics on the customer side. So consumers are, and B2B and B2C are starting to make decisions beyond the normal brand. My ask would be the next time you do or say something on behalf of the customer, like I've got a customer advisory board.
Let's personalize your content