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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. Many companies seek to involve customers directly in the creation of their products.

Customer Development Biases

Market by Numbers

I haven’t weighed in on Customer Development thoughts for several hours, so it’s about time. Let’s go through these.

Building Great Founding Teams

Steve Blank

They deal with the daily crisis of product development and acquiring early customers. Customer Development Family/Career/Culture

Vision versus Hallucination – Founders and Pivots

Steve Blank

It was great to watch him embrace the spirit and practice of customer development. Filed under: Customer Development.

Entrepreneurs Experience – Do It and Learn It

Steve Blank

I explained my position: theories and models are useful learning tools, but nothing beats actual business development experience. Changes.

Bob Dorf, co-author startup owner’s manual, Customer development: the science of acceleration for growth businesses

Business of Software Blog

Understanding the Customer Development Process. The other – or lady – goes all day on customers. Bob Dorf transcript.

Entrepreneurs are Everywhere show No. 4: David Lerner and Gary Marcus

Steve Blank

What do you do with an advisory board?” Customer DevelopmentDave Lerner. Entrepreneurship bringing people together .

Making Friends With Millennials: Evolving The Customer Service Story


According to our research, millennials ardently avoid calling customer service. Old school customer service rules haven’t changed.

Pivot, don't jump to a new vision

Startup Lessons Learned

Each has its own iterative process: customer development and agile development respectively. The hardest part of entrepreneurship is to develop the judgment to know when its time to change direction and when its time to stay the course. IMVU had a roughly two-month-long development cycle. Both are lethal outcomes.

The Importance of Advisory Boards for Startup CEOs

The Importance of Advisory Boards for Startup CEOs Tweet When a startup receives financing it will need to setup a Board of Directors. The Board probably existed beforehand, but was made up only of the founders. But there’s another kind of board that’s equally important. There’s no surprise there.

Times Square Strategy Session – Web Startups and Customer Development

Steve Blank

In it, I got asked a question I often hear: “What if we have a web-based business that doesn’t have revenue or paying customers? Agreed. AARRR).

Seven Reasons Why Customer Reference Programs Fail


What could make more sense than to leverage the enthusiasm of happy customers to convince buyers that they need your products and services?

Less is More, More or Less

Steve Blank

In Customer Development the goal of a minimum feature set is to pare the features of the first product release to the minimum necessary for early customers. And once you got the data you asked for, it still took weeks or months for a marketer to tease out any customer insight and trends from the data. An Epiphany.

How To Find Perspective and the Right Focus for Your Business

Instigator Blog

Here are some ideas: Customer Development. Customer development – the act of going out and talking to customers in a systematic way with hypotheses in-hand and learning – can absolutely help you find perspective and the right focus. Advisory Boards. An advisory board can help.

Entrepreneurs Experience – Do It and Learn It

Steve Blank

I explained my position: theories and models are useful learning tools, but nothing beats actual business development experience. Changes.

Startup Tools

It became my bible (after the real one to develop my company LocalBooking. What about Django [link] as Web Development Framework? Greg G.

7 Steps to Getting Your Startup Story Right

Life Beyond Code

How do you know that the problem is real if you have never talked to the target customer? It takes months or months to get everything right.

[Excerpt] Earlyvangelists: The Most Important Customers of All


Customer discovery turns founders’ initial hypotheses about their market and customers into facts. They understand they have a problem.

7 Lessons On Startup Funding From a Research Scientist


We're talking with as many institutional investor customers as we can to get their input on what they need. Here's what I've learned from her.

Elephants Can Dance – Reinventing HP « Steve Blank

Steve Blank

Army Signal Corps advisory board, and the Army was going to acquire their first computer for research. DO NOT develop a computer!&#

Startup Resources

Steve Blank on Lean Customer Development. Customer service. Firebase : Are all your developers front-end engineers? link].

Embrace technical debt

Startup Lessons Learned

Like a financial debt, the technical debt incurs interest payments, which come in the form of the extra effort that we have to do in future development because of the quick and dirty design choice. Startups especially can benefit by using technical debt to experiment, invest in process, and increase their product development leverage.

Lean 47

How to listen to customers, and not just the loud people

Startup Lessons Learned

Lessons Learned by Eric Ries Sunday, September 14, 2008 How to listen to customers, and not just the loud people Frequency is more important than talking to the "right" customers, especially early on. Youll know when the person youre talking to is not a potential customer - they just wont understand what youre saying. for H.

Lessons Learned: About the author

Startup Lessons Learned

Maybe youd like to start with The lean startup , How to listen to customers , or What does a startup CTO actually do? ) He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. So much for timing. So thats me, your author.

Lean 22

Case Study: Using an LOI to get customer feedback on a minimum.

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, October 23, 2009 Case Study: Using an LOI to get customer feedback on a minimum viable product How much work should you do on a new product before involving customers? But other times, the right way to learn is actually to show a product prototype to customers one-on-one. Yes and no. Wrong.

Lean 14

A Compilation of the Web's Best Advice for Entrepreneurs

Platforms and Networks

To add to product/customer development, check out Sean Ellis' survey and 37 Signals' Getting Real. The info really helps as we are in the middle of customer and product development. December 30, 2009 1:03 PM Mobile App Development said. Great list. link] November 28, 2009 5:14 PM scott edward walker said.

Ardent War Story 5: The Best Marketers Are Engineers

Steve Blank

I set up an advisory board as a vehicle to get these industry experts engaged with the company and product. Context here.) thanks to all.

Is Your VC Founder Friendly?

Steve Blank

Do they “get&# Customer Development ? Do They Get Customer Development? For a founder there’s nothing worse than searching for a business model day after day and then sitting in a board meeting with a VC who asks about some detail of year 5 of your revenue plan. Some VC’s get it, others may not.

Lessons Learned: Inc Magazine on Minimum Viable Product (and a.

Startup Lessons Learned

Unfortunately, after months or even years of development, many companies discover that customers arent willing to buy their new wares. Thats why some entrepreneurs are trying another approach to product launches: marketing a product online before spending much on research and development or inventory. Read the rest. for H.

A large batch of videos, slides, and audio

Startup Lessons Learned

pbWorks (formerly pbWiki) was one of the first companies that ever invited me to join their advisory board. Expo SF (May. for H. for Har.

The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

It uses principles of agile software development, open source and web 2.0, I would love to be on your advisory board. Web 2.0

Ardent 1: Supercomputers Get Personal

Steve Blank

The VP of Sales and I flew to Providence to convince Andy van Dam at Brown to join our company, or at a minimum lead our advisory board. Oh, and since it was not code compatible with anything, we were going to have to port all the key scientific applications our customers needed (as soon as we figured out who they were.) Oops.

Marketing Metrics 101 for B2B Startups

Oct, 2010 38 Comments I think people are finally coming around to the idea that good marketing requires good measurement. April Amrita Reply 13.

Myth: Entrepreneurship Will Make You Rich

Startup Lessons Learned

So why become an entrepreneur instead of developing technology in an R&D lab? Three reasons: change the world, make customers’ lives better and create an organization of lasting value. So why become an entrepreneur instead of developing technology in an R&D lab? It isn’t. But only startups combine all three.

How to Name Your Startup

7 Startup Customer Discovery Questions. We just launched our public cloud called IBM Smart Business Development and Test on IBM Cloud.

The Secret History of Silicon Valley Part X: Stanford Crosses the.

Steve Blank

Stanford had a Customer Development loop going on inside their own lab. The labs basic research was done by graduate students or Ph.Ds


Innovation inside the box

Startup Lessons Learned

The larger-account division wanted to move the pricing in just the other direction – making the low-end products more expensive, so their large customers would have an increased incentive to upgrade. Many custom reports had been created for this meeting, and the data warehouse team was in the meeting, too. It was fascinating.

The curse of prevention

Startup Lessons Learned

It’s important to invest in good architecture so that your website will scale once customers arrive. If you make that investment, and then customers arrive, and the site stays up, most companies will reward the people who built the architecture and, thus, prevented the scaling problems. How upset will those customers be?

6 Questions To Ask Before Launching a New Feature

I have contacted my customer service/community management team and prepped them with information about the new feature and asked them to get back to me if we start to see any significant new support requests. Suddenly and without warning charging for something you’ve been giving away for free can anger your customers.