article thumbnail

A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. Many companies seek to involve customers directly in the creation of their products.

article thumbnail

Times Square Strategy Session – Web Startups and Customer Development

Steve Blank

I was in New York last week with my class at Columbia University and several events made me realize that the Customer Development model needs to better describe its fit with web-based businesses. In it, I got asked a question I often hear: “What if we have a web-based business that doesn’t have revenue or paying customers?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 Tips To Get the Most Out of Your Investors and Board

Both Sides of the Table

Partly out of the fact that in 1 week I depart for England to speak at LeWeb, attend our DataSift board meeting and generally make myself available to the DataSift team to meet their customers, partners and employees. He sets goals for revenue diversification (can’t get all revenue from few customers or few partners).

article thumbnail

5 Preconditions for Success in Spawning a New Venture

Startup Professionals Musings

Even with advantages that independent startups can never hope to match, including brand recognition, customers, financial capital, and distribution, I don’t often see the entrepreneurial passion for innovation, agility, and team perseverance exhibited by new startups. Assemble an engaged new venture advisory board.

article thumbnail

Target market advisory boards

Austin Startup

For startup founders, it’s never too early to start thinking about putting together a target market advisory board. The target market advisory board should consist of 2–4 industry veterans who have connections to C-level execs and VPs in your target market. Never discount the power of a warm intro.

article thumbnail

10 Business Practices Owners Often Learn The Hard Way

Startup Professionals Musings

You may think it’s great that demand exceeds your supply chain, but customers only remember it as a loss of your credibility, and will tell others. Proactive customer communication should be your first recourse, followed by cost and service concessions. The result is low productivity, mistakes, and poor customer experiences.

article thumbnail

How Employee Experience Shapes Brand Perception

Duct Tape Marketing

She is the global customer growth and innovation evangelist at Salesforce and the Wall Street Journal bestselling author of Growth IQ. Key Takeaway: Prioritizing the employee experience alongside customer experience drives business success. 06:25] In most companies, the customer interacts with their employees. [06:25]