article thumbnail

Net Dollar Retention vs. Net Revenue Retention

VC Adventure

Net Dollar Retention (NDR) and Net Revenue Retention (NRR) are both important measurements in any business but many companies conflate the two or (more frequently) only report on one. Their effect on a business and can be hidden in aggregate data and a sense of their impact is lost.

Retention 102
article thumbnail

Create an Offboarding Flow that Improves Retention

ConversionXL

Yet, offboarding is such an important and under-rated opportunity to provide a positive experience that can actually yield advocates, saved customers, and higher retention. Being able to save a churning customer is the holy grail of retention. The post Create an Offboarding Flow that Improves Retention appeared first on CXL.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mixpanel vs. Google Analytics: The 2018 Guide

ConversionXL

You’ll be able to see which acquisition channels are best for long-term retention or lifetime value, not simply those that drive initial conversions. Engagement, conversion, and retention. Others, like Amplitude , Kissmetrics , and Heap , also gather and aggregate user and product data.

Analytics 119
article thumbnail

CXL Live 2022 Recap: Main Takeaways From 6 World-Class Marketers

ConversionXL

Product should be your main channel for customer acquisition, retention and expansion. If you target demand capture, you need to use intent channels that include paint point SEO, PPC, review websites, affiliates and aggregators, or intent data.

B2B 94
article thumbnail

Best Online HR Management Tools Every Company Needs

YoungUpstarts

You can the right candidates from places like job aggregators a place where recruiters post jobs and professional networks like LinkedIn. It helps in engaging your new employees and aid retention with fully customized welcome programs. Help in finding the right candidate for the job. Applicant Tracking System (ATS).

article thumbnail

Beauty On Demand

YoungUpstarts

The promo code system, in addition to a technological platform for customer loyalty can also be smoothly integrated into an app of this sort, making it more viable for the competitive market where customer retention is an issue. Communication and tracking. You can find Samar on Twitter and LinkedIn. .

Demand 129
article thumbnail

Seven Things Your Customers Can Do Better Than You

YoungUpstarts

So Westlaw created Peer Monitor, which aggregates anonymized data on firms’ financial and operational performance, collected from participating clients with their permission — and this turned into a lucrative new business. The company was having a noticeable customer retention issue several years ago.

Customer 158