article thumbnail

Conversion, retention and churn benchmarks

VC Cafe

Understanding the benchmarks on conversion, retention, and churn for your business is therefore critical. Retention : The percentage of customers who continue to use a product or service after a certain period of time, typically measured over weeks, months, or years. The benchmarks are based on the US market.

Retention 109
article thumbnail

7 Key Factors Obscure Your Customer Acquisition Costs

Startup Professionals Musings

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Of course, you need work with partners and channel to quantity their costs and contributions and normalize total results. You have to determine how to share these costs and credit.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Which Fundraising Round Should You Skip?

View from Seed

Also, the benefit of raising a pre-seed from great partners probably outweighs the cost. Experienced founders: B2B. For an experienced founder building in B2B, the round to skip is the pre-seed. Unlike in B2B, you don’t necessarily want to use a second-seed round to get to metrics that every investor will appreciate.

Dilution 149
article thumbnail

Is the Lean Startup concept of MVP dead?

VC Cafe

If you can afford to make an MVP look and feel great, even at the expense of time to market or cost, why compromise? The fundamentals (unit economics/ margins, CAC>LTV, the importance of retention) are more important now. Single users can test enterprise software using a credit card. Cash (alone) isn’t king.

Lean 214
article thumbnail

Acquire New Users by Adding Growth Hacking to your Marketing Strategy

ConversionXL

For each potential channel, look at: Customer acquisition cost How many customers you can reach Whether the channel reaches the right audience. In the acquisition phase, measure these performance metrics: Customer acquisition cost Conversion rate Website traffic Click-through rate Bounce rate Quality of leads. Activation. Gamification.

Retention 113
article thumbnail

How to Track and Improve Ecommerce Customer Acquisition Effectiveness

ConversionXL

Measuring customer acquisition for peak effectiveness How to calculate ecommerce customer acquisition cost Calculate much your customers are worth: LTV MRR, churn rates, and other factors that affect your LTV/CAC ratios Find and fix customer acquisition funnel leaks 5 customer acquisition strategies to increase sales and loyalty (with examples) 1.

article thumbnail

How To Keep Your Company Alive – Observe, Orient, Decide and Act

Steve Blank

Any place with a fixed cost that relies on foot traffic will come under pressure. Cut costs to stay alive for 24 months. Payroll costs/other variable costs. B2B – cloud services, online meetings, virtual workforce management, collaboration tools. What’s your monthly cash burn at your new low revenue level?