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Customer Development in Japan: a History Lesson

Steve Blank

I asked Tsutsumi-san to write a guest post for my blog to describe his experience with Customer Development in Japan. After waiting for a week or so for the book to make it to Japan, I was very much shocked how impressed I was by the Customer Development Model detailed in the book. ————-.

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The Customer Development Manifesto: Reasons for the Revolution.

Steve Blank

After 20 years of working in startups, I decided to take a step back and look at the product development model I had been following and see why it usually failed to provide useful guidance in activities outside the building – sales, marketing and business development. Product Development Diagram 1.

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It’s Not a Conversion Problem, It’s a Customer Development Problem

ConversionXL

This is a customer development problem. By the end of this article, you should have a better understanding of how to develop new products or tweak your existing offerings by working with existing or prospective customers to incorporate their feedback to create viable solutions to their problems, and clearly communicate their value.

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Is the Lean Startup Dead?

Steve Blank

First Movers” didn’t understand customer problems or the product features that solved those problems (what we now call product-market fit). To be fair, in the 20 th century, there really wasn’t a model for how to build startups other than write plan, raise money, and execute – the bubble was this method, on steroids.

Lean 335
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Profound Beliefs

Steve Blank

In the early stages of a startup your hypotheses about all the parts of your business model are your profound beliefs. Here’s how I learned why they were critical to successful customer development. Start with those around product/market fit – who are your customers and what features do they want?

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Why Build, Measure, Learn – isn’t just throwing things against the wall to see if they work

Steve Blank

Waterfall Development. While it sounds simple , the Build Measure Learn approach to product development is a radical improvement over the traditional Waterfall model used throughout the 20 th century to build and ship products. customer segments, such as users and payers or moms or teens. Testing Hypotheses.

Lean 120
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Lead and Disrupt

Steve Blank

Try innovating inside a large company where 99% of the company is executing the current business model, while you’re trying to figure out and build what comes next. Do they have better sales, marketing, or product development groups? You think startups are hard? The short answer is no.

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