Steve Blank

JUNE 25, 2009

Twenty eight years ago I was the bright, young, eager product marketing manager called out to the field to support sales by explaining the technical details of Convergent Technologies products to potential customers. They looked at their watches, gave our sales guy a quizzical look and left.

Technology 138

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Steve Blank

JUNE 8, 2009

In the last three posts, we drew the relationship of market risk and invention risk with vertical markets and pointed out verticals where customer development would be useful. would look in each of the verticals. For example, How does sales differ from one market to another?

Vertical 122

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Steve Blank

AUGUST 31, 2009

After 20 years of working in startups, I decided to take a step back and look at the product development model I had been following and see why it usually failed to provide useful guidance in activities outside the building – sales, marketing and business development. So what’s wrong the product development model?

Customer Development 238

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Steve Blank

FEBRUARY 23, 2009

The same issues arose time and again: big company management styles versus entrepreneurs wanting to shoot from the hip, founders versus professional managers, engineering versus marketing, marketing versus sales, missed schedule issues, sales missing the plan, running out of money, raising new money.

Silicon Valley 125

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Steve Blank

APRIL 9, 2009

Five Easy Pieces – The Marketing Mission After a few months of talking to customers , talking to our channel and working with sales we defined the marketing Mission (our job) was to: Help Sales deliver $25 million in sales with a 45% gross margin. Two paragraphs, Five bullets. It didn’t take more.

Silicon Valley 259

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Steve Blank

JULY 30, 2009

I vividly remember the sales guy saying, “It’s only some kid in field service. Some sales guy who was too busy to take the meeting was probably retired in Maui on the commissions. Your Customers are Not Who You Think For years I thought this “million unit chip sale by accident&# was a “one-off&# funny story.

Silicon Valley 131

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Steve Blank

MAY 22, 2009

———— T o: Marketing Department From: Steve Subject: Going to Trade Shows Like it Matters Generating Leads Ownership If your company is going to a show to generate leads, then sales owns the show. This is worthy of an open and honest discussion with sales up front. And inviting to the booth/dinner/private demo.

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ReadWriteStart

OCTOBER 27, 2011

It is also an excellent platform to address the questions from prospects and help clarify issues and objections for any sales process, which is one of the primary ways Voluble is seeing some of its major early customers using it. The entire discussion was streaming automatically into Twitter and gave us great visibility. MapWide.com.

Entrepreneur 116

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techcrunch.com

AUGUST 12, 2012

She attended the University of Southern California in Los Angeles, CA, majoring in Writing and Art, and moved to New York City shortly after graduation to work in the Media industry. The top layer of applications and services that use the innovations of the first two layers to transform vertical markets (e.g, San Francisco, California.

Early Stage 70

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Steve Blank

SEPTEMBER 24, 2009

When a startup finds a repeatable sales process and steadily increasing revenue, its investors wants to harvest the rewards and build a culture of “execution.” However, if the founder is still running the company, the last thing he wants is a company complacent with day-to-day execution.

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Steve Blank

MARCH 25, 2009

We knew from back-of-the-envelope calculations that I would need 3 times the combined marketing and sales budgets of the incumbents for a head-on assault. (I The 3:1 Lanchester Laws said I would need $60M in marketing and sales spending to win. You need to hire the right type of sales people for the type of [.]

Silicon Valley 141

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Steve Blank

APRIL 2, 2009

Finally, since no one would believe a set of benchmarks named after our company, we needed a façade of independence, so we named them after the street the company was headquartered on in Sunnyvale California – they became known as the Potrero Benchmarks. We were constantly creating metrics [.] there were words of encouragement on the package.

Silicon Valley 124

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Steve Blank

NOVEMBER 16, 2009

Market Type affects your spending and sales ramp after you reach product/market fit. You say, “Market Type affects your spending and sales ramp after you reach product/market fit.&# Use the Lean Startup - When There's Market Risk The second question is : “What’s the “ Market Type ” of your startup? Does this help?

Customer Development 219

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Steve Blank

JULY 27, 2009

Our small training department had been without a manager for months and finding a replacement didn’t seem to be high on the VP of Sales list. I walked into the VP of Sales’ office and with my knees trembling, I politely asked for the job. For entrepreneurs good things come to those who ask. What’s Marketing?

Silicon Valley 120

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Steve Blank

DECEMBER 7, 2009

The initial hypothesis for Epiphany (from my much smarter partner Ben ) was that as departments in the enterprise (manufacturing, finance, customer support sales) became automated, the marketing department would eventually get its turn.

Silicon Valley 225

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Growthink Blog

FEBRUARY 27, 2010

What is the future for good-old fashioned DVD rentals and sales? He is a current member of the California State Bar, and the Hollywood Writers Guild. What do these new realities mean for the content creators of new media and for traditional studios, filmmakers, producers, and distributors? in History from UCLA.

Los Angeles 85

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Steve Blank

SEPTEMBER 14, 2009

billion for a company with less than $50 million in sales. The IPO Bubble – August 1995 – March 2000 In August 1995 Netscape went public, and the world of start ups turned upside down. On its first day of trading, Netscape stock closed at $58/share, valuing the company at $2.7

Silicon Valley 217

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Steve Blank

MAY 11, 2009

We had seen the reactions of people playing with the prototypes in our lab and when we demo’d it to our sales force. Since we had gotten out of the software business when we came out of Chapter 11 , and our sales channel didn’t know what to do with software, we licensed ReelTime to Adobe. We knew something our CEO didn’t.

Video 164

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Steve Blank

SEPTEMBER 3, 2009

This post describes how the traditional product development model distorts startup sales, marketing and business development. In the next few posts that follow, I’ll describe how thinking of a solution to this model’s failures led to the Customer Development Model – that offers a new way to approach startup sales and marketing activities.

Customer Development 215

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Steve Blank

NOVEMBER 19, 2009

However, in catching up with the VP of Sales of Ardent last night, I was reminded one of the few times I did return for closure. In my career I’ve been involved with lots of sales deals, and for some reason losing this was the one deal I never forgot. It was for sale on Ebay. I liked to fail fast, move on, and not look back.

Silicon Valley 185

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Steve Blank

MAY 1, 2009

Home Books for Startups Secret History-Bibliography Steve Blank Startup Resources Steve Blank Entries RSS | Comments RSS Categories Air Force (9) Ardent (9) Big Companies versus Startups: Durant versus Sloan (29) California Coastal Commission (3) Conservation (2) Convergent Technologies (1) Customer Development (98) Customer Development Manifesto (..)

Customer Development 139

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ReadWriteStart

MAY 12, 2011

Today, he has over a thousand, and he has chosen to focus on the realtor vertical. Then Taariq Lewis from San Francisco, California, presented Stanzr, a lightweight online events platform specifically focused on moving qualified leads generated through webinars towards a close. He is seeing excellent results. Following a guerrilla p.r.

San Francisco 125

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Steve Blank

SEPTEMBER 17, 2009

Market Type Integral to the Customer Development model is the notion that Market Type choices affect the way the company will deploy its sales, marketing and financial resources. In Customer Validation it is when you have enough early sales to declare that you have discovered a repeatable and scalable sales process.

Customer Development 242

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Steve Blank

MAY 21, 2009

As the company gets larger and a large professional sales organization kicks in, its second priority is to generate qualified leads. Before you go to a trade show sales and marketing need to agree to measurable goals. This doesn’t mean that there aren’t tertiary goals, but they are just that – not the top one or two.

Silicon Valley 178

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Steve Blank

MARCH 22, 2009

But I wrote a post about an iterative, process-oriented approach to high-tech sales and marketing on 2.9.9. Reply Customer Development and Start-up Models « Market By Numbers - Brant Cooper , on March 26, 2009 at 3:06 am Said: [.]

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Steve Blank

SEPTEMBER 10, 2009

With that implicit assumption, startups hire a VP of Sales with a great rolodex and call on established mainstream companies while marketing creates a brand and buzz to create demand and drive it into the sales channel (web, direct salesforce, etc.) They never understood Market Type. Why does Market Type matter?

Customer Development 196

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Steve Blank

APRIL 23, 2009

If it was a very big mistake, I blamed the VP of Sales. “This marketing campaign didn’t work? It was a brilliant strategy but Sales screwed it up.&# (My own lame defense here for this behavior is that sales and marketing are always cats and dogs in startups. Or simply wishful thinking?

Silicon Valley 120

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Steve Blank

APRIL 29, 2009

Reply Ray Debs , on April 29, 2009 at 6:55 pm Said: Hi Steve, I am thoroughly enjoying reading your blog posts, and looking forward to more.

Silicon Valley 170

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Steve Blank

AUGUST 27, 2009

Yet we used the product development model not only to manage product development, but as a road map for finding customers and to time our marketing launch and sales revenue plan. Marketing starts to build a sales demo, writes sales materials (presentations, data sheets), and hires a PR agency.

Silicon Valley 260

Silicon Valley Product Startup Product Development 260

Steve Blank

AUGUST 20, 2009

Rule 1: In an existing market Customer Development means not only understanding potential customers, but your competitors in detail – their product features, their sales channels, their demand creation strategy, their business model, etc. Me – “So what’s the problem?” We only have 20 customers, and Large Company x has millions.”

Silicon Valley 181

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Steve Blank

NOVEMBER 2, 2009

The key contributors to an out-of-control burn rate is 1) hiring a sales force too early, 2) turning on the demand creation activities too early, 3) developing something other than the minimum feature set for first customer ship. And most startup code and features end up on the floor as customers never really wanted them.

Lean 244

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Steve Blank

APRIL 22, 2009

I took a deep breath and asked, “Ok, if you were, what percentage of your sales do you think these markets would be in 5 years?” “I guess less than 5%,” was the answer. How big are your Mexican and Spanish markets,” I asked? Well, we’re not in those markets today… but we might be some day.”

Silicon Valley 176

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Steve Blank

OCTOBER 1, 2009

Top management was trying to coordinate all of the operating details (sales, manufacturing, distribution and marketing,) across all the divisions and the company almost went bankrupt that year when poor planning led to excess inventory (with unsold cars piling up at dealers and the company running out of cash.)

Silicon Valley 156

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Steve Blank

APRIL 2, 2009

It’s the decisions that you make that might cost you an order, a sale or a higher stock price. I’m sure at Enron and Madoff there were plaques and posters about ethics. Just remember ethics and values are about what you practice when the going gets tough. Do the right thing. It pays off in the end.

Silicon Valley 124

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Steve Blank

JULY 20, 2009

Since the training department was part of sales no one really paid attention to the four of us. It was a Friday (about ¾’s through my work week) and I was in a sales department meeting. The VP of Sales gave me a funny look and just moved on with the agenda. VP of Sales? Repeat every day, six or seven days a week.

Silicon Valley 175

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Steve Blank

JUNE 22, 2009

Things Change In 1956 Hewlett Packard (HP) was a 17-year old company with $20 million in test equipment sales with 900 employees. I’ll show you the memo in a second. But first some background.) It was still a year away from its IPO. Its latest product was an oscilloscope, the HP 150a.

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Steve Blank

NOVEMBER 12, 2009

Just like catching a bug in development is cheaper than fixing it once it has been released, confirming lack of customer demand prior to ramping up a sales engine is cheaper than finding out once you have a paid sales team. This is basic enough that I don’t think anyone can argue with it – reduce the cost of mistakes.

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