article thumbnail

7 Ways to Boost Ecommerce Retention in 2022

ConversionXL

In this article, you’ll learn how ecommerce customer retention boosts long-term revenue and the strategies you can use to keep customers coming back. Table of contents What is ecommerce customer retention (and why does it matter)? What is ecommerce customer retention (and why does it matter)? How to measure customer retention.

Retention 111
article thumbnail

Why Do SaaS Companies Struggle To Retain Top Talent?

YFS Magazine

I recently researched the churn rate by industry, and found that the technology industry has one of the worst employee retention rates.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Critical Key Performance Indicators (KPIs) for Founders

Up and Running

KPIs can (and should) be used as a communication tool to align everyone in the organization so employees are empowered to take initiatives in achieving business goals. Customer churn rate: shows the percentage of customers lost in a given period (e.g., Employee KPIs.

Founder 71
article thumbnail

30 Entrepreneurs Reveal the Pivots They See Businesses Making in 2022

Hearpreneur

6- Recruit and retain employees. Companies offer incentives such as signing and retention bonuses as well as unique job perks and flexible scheduling. So many people are starting their own businesses that employees are becoming scarce. Cross-training existing employees will help cover staffing shortages in the interim.

article thumbnail

Why Misunderstanding Startup Metrics Can Cost You Your Business

Both Sides of the Table

The key to being able to run a business that isn’t yet profitable (on operating margin) is availability of capital to finance losses and preferably at a cost that isn’t too punitive to the founders and employees. What are the re-marketing or retention cost assumptions? Poorly calculated LTVs can become BVs (bankruptcy values).

Metrics 150
article thumbnail

Leading Indicators of Customer Churn, And What to Do About It

ConversionXL

We’ll focus on voluntary churn, because voluntary churn has actionable prevention steps by SaaS providers, while involuntary churn is mostly unavoidable, like when a user has to stop SaaS subscription services due to death, relocation, etc. If you’re unsure, you can learn how to calculate your churn rate here.

Customer 110
article thumbnail

25 Entrepreneurs Share Their #1 Goal for 2020

Hearpreneur

5- Promote employee engagement. I think that the key to running a leading workforce is to ensure that your employees are happy and plan to stick around. Employee retention has really become a problem, and companies spend hundreds of thousands of dollars when it comes to turnover. Photo Credit: Alexandra Zamolo.