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The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. This probably sounds illogical. After all, people rarely say they are mad because they are not being heard.

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Amsterdam-based Rockstart Accelerator’s first graduates head to Silicon Valley

The Next Web

The accelerator, which counts Amazon CTO Werner Vogels among its startup mentors , will be showcasing its first batch of startups (see list below) in Silicon Valley on the 20th of September, followed by a panel discussion about “The Future of the European Startup Community” Sounds riveting!

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Building a new startup hub

Startup Lessons Learned

Ive written a little bit about the origins of Silicon Valley because I think its important for us to understand how we got here in order to make sure we preserve what is best about our community. The companies I spoke to all agreed that the community there was extremely supportive, especially in the critical ulta-early-stage.

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The free software hiring advantage

Startup Lessons Learned

Heres the short version: hire people from the online communities that develop free software. Beyond the quality of the candidates themselves, Ive noticed three big effects of hiring out of free software communities: You can hire an expert in your own code base. Once youre part of the community, a big question is who to try and hire.

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Seeking Speakers

Startup Lessons Learned

We know how to reach people who are famous in our community. You might also look at tactics that you’ve refined in an innovative way--say, a new take on A/B testing or continuous deployment. * Previous speakers have included folks like Steve Blank, Scott Cook, Hiten Shah, Dave Binetti, Janice Fraser, and Drew Houston.

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A real Customer Advisory Board

Startup Lessons Learned

And, as you can see in my previous post on “ The cardinal sin of community management &# the feedback could be all over the map. But we had some super-active customers who would act as editors, collecting feedback from all over the community and synthesizing it into a report of the top issues. It was absolutely worth it.

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Beyond the garage

Startup Lessons Learned

It may be hard to remember that there was a time when people in the agile software development community thought Lean Startup was incompatible with agile practices. Yes, you really can use continuous deployment – even in an SEC regulated environment. Wealthfront CTO Pascal-Louis Perez will show you how.