The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service


One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. The Air Mauritius journey highlights some key lessons: 1. The Air Mauritius staff reflects the makeup of the island: a mixture of Chinese, Indian, African, and European.

Can You Really Overhaul A Nation’s Customer Service Culture?


If you’ve never heard of Mauritius, take note. Before the global recession, Mauritius was a popular vacation destination for Europeans. The nation and the people of Mauritius needed to set themselves apart, to express their service brand and culture to the rest of the world. Then, the national airline — where Mauritius reaches out to the rest of the world — followed suit with a similar program called “Stepping UP Together.”.


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Zanzibar Investment – Is It Worth It?

The Startup Magazine

This is one place anyone can easily confuse with the likes of Maldives and Mauritius, because of its white sandy beaches and crystal clear and warm ocean. One of the most popular and attractive locations in the world includes a unique place, called Zanzibar or “Spice Island”.

Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team


When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. It cost me hundreds more to buy a ticket and use the voucher. Here’s a fundamental truth of service: Small changes can lead to big leaps in customer perception — and they don’t have to be costly at all.

Skills Development in Africa: How Wide is the Skills Gap?

Transformify - Recruiting

Post Brexit, many companies in the UK consider distributed teams overseas as an alternative to the shrinking talent pool and high recruitment costs in Britain. Mauritius. Similar to the Seychelles, Mauritius is a tourism nation. Technology is not overlooked too, as the Mauritius Board of Investment intends to create 10 000 jobs in the telecommunications and information technologies sectors by 2019.