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Customer Development: Past, Present, Future

Steve Blank

The Times Square Strategy discussion I had with Eric Ries , was still top of mind, so instead of my standard Customer Development lecture , I offered my thoughts on: the origin of Customer Development, where we are today, and where does Customer Development go, and how you can help get it there.

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Blinded by the Light – The Epiphany

Steve Blank

We now know how to teach entrepreneurs how to think about business models and use customer development to turn hypotheses into facts. It All Just Came to Me In a Flash. I’m feeling guilty because I was using Customer Development and the Startup Owners Manual until I had that insight. ————-.

Flash 313
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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

I know that this all seems obvious now with the movements started by Steven Blank ( Four Steps of Epiphany ) with the whole Customer Development processes / Lean Startup movements also popularized by people like Eric Ries. And he gave them all early access to our prototypes for reaction. Back then it seemed foreign.

Customer 280
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Lessons Learned: Using AdWords to assess demand for your new.

Startup Lessons Learned

One day, we became convinced that a killer app for IMVU would be to sell a presidential debate bundle, where our customers could put on a Bush or Kerry avatar, and then engage in mock debates with each other. It was one of those brilliant startup brainstorms that comes to the team in a flash, with a giant thunderclap.

Demand 167
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The rise of the “successful” unsustainable company

A Smart Bear: Startups and Marketing for Geeks

But all that investment in growth and sales force didn’t have a long-term payback, and the actual value of the product to small businesses wasn’t as high as claimed, even though the simplest of customer development reveals this fact (ask any restauranteur). The thing is, these companies are not like Nguyen’s Color.

IPO 240
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Oracle & The Cloud: A Match Made in Heaven

The Startup Magazine

Over time, hardware manufacturers have produced storage devices of all kinds from floppy disks to flash disks and memory cards. Oracle aims to help customers develop their operations and enhance their experience with the cloud. Oracle helps the customer get started by familiarizing them with the available cloud options.

Cloud 82
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Lean startup methodology is brilliant but confusing

The Equity Kicker

In conversations with customers they discovered that was a bad idea, but also learned that farmers have a problem with weeding fields of carrots. Through more customer development they found that thinning lettuces is a bigger problem, and LettuceBot was born. a change of channel or customer segment).

Lean 60