Startup Lessons Learned

MARCH 16, 2009

Lessons Learned by Eric Ries Monday, March 16, 2009 Combining agile development with customer development Today I read an excellent blog post that I just had to share. In most agile development systems, there is a notion of the "product backlog" a prioritized list of what software is most valuable to be developed next.

Agile 111

Agile Customer Development Developer San Francisco 111

YoungUpstarts

SEPTEMBER 4, 2014

In today’s hypercompetitive, customer-driven business world, you need to look at new ways to make your business stand out. By exploring customer service initiatives, new sales channels, and private label financing, to name a few, you can attract and keep new customers. Improve the Customer Experience.

Customer 155

Customer PPC Software Review Finance 155

Steve Blank

JUNE 26, 2015

—– Lean Innovation Management. Each horizon requires different focus, different management, different tools and different goals. To move innovation faster, we now have 21 st century tools — Business Model Canvas , Customer Development , Agile Engineering – all adding up to a Lean Startup.

Lean 120

Lean Management Business Model Incubator 120

Steve Blank

SEPTEMBER 3, 2014

I was driving home from the BIO conference in San Diego last month and had lots of time for a phone call with Dave, an ex student and now a founder who wanted to update me on his Customer Discovery progress. Customer Discovery. He worked hard to deeply understand the customer problems of these two customer segments.

Cofounder 336

Cofounder Founder Technical Cofounder Coder 336

The Startup Magazine

MARCH 10, 2024

In today’s fast-paced digital landscape, effective communication is the key to successful customer engagement. In this blog, we’ll explore the significance of Salesforce SMS integration and how it can revolutionize your customer communication strategies. Why does Salesforce SMS integration matter?

SMS 117

SMS Customer Campaign Social Media 117

Steve Blank

APRIL 16, 2013

It was not only my secret weapon in thinking about new startup strategies, it also gave me a view of the management issues my customers were dealing with. Through HBR I discovered the work of Peter Drucker and first read about management by objective. I learned about Michael Porter s’s five forces.

Technical Review 327

Technical Review Lean Venture Capital Customer Development 327

YoungUpstarts

SEPTEMBER 4, 2016

For manufacturing startups, here are several ways to achieve effective supply chain management: Understand Your Supply Chain Elements. Suppliers also have machinery and technology issues to contend with as they create customized products. Develop Relationships with Supply Chain Partners. Manage and Mitigate Supply Chain Risk.

Management 105

Management Forecast Los Angeles San Francisco 105

Steve Blank

SEPTEMBER 5, 2013

We think teaching teams a formal methodology around the Lean Framework (Business Model design, Customer Development and Agile Engineering) is a natural evolution of how successful incubators/accelerators will build startups. Given something tangible, customers were able to start gauging their willingness to use and pay.

Lean 315

Lean Customer Development Sales Cycle Business Model 315

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Customer 280

Customer Technical Review Software Review Mexico 280

Steve Blank

AUGUST 3, 2012

Long before there was the Lean Startup, Business Model Canvas or Customer Development there was a guy in Santa Barbara California who had already figured it out. I want to tell you a story about how a team pivoted and succeeded by synchronizing product and customer development. How dare you,” the fab manager said. “We

San Jose 256

San Jose Technical Review Customer Development Software Review 256

Steve Blank

SEPTEMBER 16, 2014

I was having breakfast with Radhika, an ex-grad student of mine who wanted to share her Customer Discovery progress for her consumer hardware startup. Activities define the unique expertise your company needs to deliver the value proposition, customers, channels, customer relationships and/or revenue. (If Customer Development'

Cofounder 335

Cofounder Founder Intellectual Property Business Model 335

YoungUpstarts

OCTOBER 10, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. Talented product developers. No one can truly understand your customers or genuinely share their interests unless she is a customer herself. Your most powerful growth engine is your existing customer.

Customer 154

Customer Fractional CTO Canada Technical Review 154

YoungUpstarts

DECEMBER 9, 2013

by Tom Panaggio, author of “ The Risk Advantage: Embracing the Entrepreneur’s Unexpected Edge “ Here’s one of business’s dirty little secrets: Many business owners prefer to keep their customers at arm’s length. Nobody likes feeling unimportant, and with all of the choices out there today, customers don’t have to settle for it.

Customer 147

Customer Technical Review Florida Cofounder 147

Steve Blank

APRIL 16, 2013

It was not only my secret weapon in thinking about new startup strategies, it also gave me a view of the management issues my customers were dealing with. Through HBR I discovered the work of Peter Drucker and first read about management by objective. I learned about Michael Porter s’s five forces.

Technical Review 219

Technical Review Lean Venture Capital Customer Development 219

Steve Blank

APRIL 4, 2011

This week they were testing who the customer, user, payer for the product will be (and discovering if they have a multi-sided business model , one with both buyers and sellers.) The news from customers was not good. talk to more customers? Week 4 of the class. Let the real learning begin. The Nine Teams Present.

Customer 234

Customer Business Model Cloud Nebraska 234

Steve Blank

SEPTEMBER 24, 2009

Pattern Recognition One of the great things about being an entrepreneur is that you are constantly running a pattern recognition algorithm against a continual collection of customer and market data. Let’s Fire Our Customers Part of the DNA of great entrepreneurs is a bias towards decisive and immediate action. Get it done, now.

Customer 195

Customer Silicon Valley RSS California 195

Steve Blank

APRIL 5, 2017

I was having coffee with the CEO of a new startup, listening to her puzzle through how to communicate to potential customers. I reminded her that all the Lean tools she learned in class–Customer Discovery, business model and value proposition canvases– contained her answer. Painful and invaluable” was her reply. Here’s how.

Marketing 310

Marketing Technical Review Audience PR 310

Steve Blank

JANUARY 2, 2014

Doctors, researchers and Principal Investigators in this class got out of the lab and hospital talked to 2,355 customers, tested 947 hypotheses and invalidated 423 of them. Part 4: This Will Save us Years – Customer Discovery in Medical Devices. Part 5: Value proposition and customer segments in Life Sciences.

Lean 240

Lean Algorithm Customer Development IP 240

Steve Blank

SEPTEMBER 22, 2011

As part of our Lean LaunchPad classes at Stanford, Berkeley, Columbia and for the National Science Foundation, students build a startup in 8 weeks using Business Model Design + Customer Development. Set up the logistics to manage your team. Get customers to the site. Test the “problem” with customer data.

Lean 333

Lean Web Coder Business Model 333

Steve Blank

SEPTEMBER 5, 2018

Reading the NY Times article “ Jeffrey Katzenberg Raises $1 Billion for Short-Form Video Venture, ” I realized it was time for a new startup heuristic: the amount of customer discovery and product-market fit you need to find is inversely proportional to the amount and availability of risk capital. ” Fire, Ready, Aim.

Lean 335

Lean Burn Rate Startup IPO 335

Steve Blank

SEPTEMBER 17, 2009

This post describes a solution – the Customer Development Model. In future posts I’ll describe how Eric Ries and the Lean Startup concept provide the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

Customer Development 242

Customer Development Developer Customer Silicon Valley 242

YoungUpstarts

SEPTEMBER 12, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “ The old paradigm works like this: Your company produces goods and services that help customers get a job done. In return, the customers pay you money. The new approach makes so much more sense.

Customer 155

Customer Social Media Retention Canada 155

YoungUpstarts

OCTOBER 22, 2012

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “ Harnessing the power of references and referrals seems like an obvious win. What could make more sense than to leverage the enthusiasm of happy customers to convince buyers that they need your products and services?

Programming 145

Programming Customer Social Media Advisory Board 145

David Teten

SEPTEMBER 6, 2018

Over the past decade, I’ve (somewhat accidentally) put together on this blog a syllabus on how to launch, manage, and invest a VC fund. For example, we created a pipeline management tool that automatically adds deals along with relevant information (such as attachments received) to our funnel. 5) Manage deal flow.

Technical Review 60

Technical Review Private Equity Management Cap Table 60

David Teten

SEPTEMBER 6, 2018

Over the past decade, I’ve (somewhat accidentally) put together on this blog a syllabus on how to launch, manage, and invest a VC fund. For example, we created a pipeline management tool that automatically adds deals along with relevant information (such as attachments received) to our funnel. 5) Manage deal flow.

Technical Review 60

Technical Review Private Equity Management Cap Table 60

Steve Blank

MARCH 26, 2019

In my experience, I saw that most business plans don’t survive first contact with customers. The class was unique in that it was 1) team-based, 2) experiential, 3) lean-driven (hypothesis testing/business model/customer development/agile engineering). As a serial entrepreneur turned educator, this didn’t make sense to me.

Lean 248

Lean Business Model Balance Sheet Video 248

Steve Blank

SEPTEMBER 10, 2009

In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development. Handspring’s customers understood what a Personal Digital Assistant was.

Customer Development 196

Customer Development Developer Customer Silicon Valley 196

Steve Blank

OCTOBER 15, 2019

What had previously been a strength – their great management processes – now holds back their ability to respond to new challenges. Once upon a time every great organization was a scrappy startup willing to take risks – new ideas, new methods, new customers, targets, and mission. However, their biggest obstacle is internal.

Government 315

Government Technical Review Acquisition Metrics 315

Steve Blank

DECEMBER 2, 2013

We talk a lot about Customer Development, but there’s nothing like seeing it in action to understand its power. But the big payoff came when their discussions with medical device customers revealed an entirely new way to think about pricing —potentially tripling their revenue. His teenage daughter has Type 1 diabetes.

Customer 323

Customer Churn Rate Customer Development Lean 323

Steve Blank

FEBRUARY 19, 2013

His reaction reminded me one more time why entrepreneurship is an art, why VC’s manage portfolios of companies and why new ideas come from those who don’t respect the status quo. Filed under: Customer Development , Teaching. I’m a Domain Expert Damn It. We always assign experienced mentors to our student teams.

Vertical 332

Vertical Agile Customer Development Lean 332

Steve Blank

SEPTEMBER 17, 2013

The way our process worked, customers were just a stakeholder that provided input – not drivers of the process. It was only after returning to Stanford and taking the Lean Launchpad class that I became convinced that a radically different, customer-centric approach was the solution. Doing it Wrong. Back to the Present.

Lean 262

Lean Technical Review Acquisition Software Review 262

ConversionXL

JULY 3, 2014

When was the last time you took a long hard look at what makes your customer base tick? Think customer personas – those detailed representations of the different segments of your target audience. The UK based customer experience management firm, Thunderhead.com, conducted a similar study of U.S.

Customer 133

Customer Analytics Conversion Lead Generation 133

Steve Blank

FEBRUARY 19, 2013

His reaction reminded me one more time why entrepreneurship is an art, why VC’s manage portfolios of companies and why new ideas come from those who don’t respect the status quo. Filed under: Customer Development , Teaching. Customer Development Teaching' I’m a Domain Expert Damn It. Are You Crazy Enough ?

Customer Development 224

Customer Development Vertical Agile Lean 224

Steve Blank

NOVEMBER 24, 2010

In the past, the time to build a first product release was measured in months or even years as startups executed the founder’s vision of what customers wanted. Yet time after time, after the product shipped, startups would find that customers didn’t use or want most of the features. Entrepreneurship as It’s Own Management Science.

Silicon Valley 335

Silicon Valley United States Venture Capital Software Review 335

Steve Blank

JUNE 8, 2021

Although the class was run completely online, and even though they were suffering from Zoom fatigue, the 10 teams of 42 students collectively interviewed 1,142 beneficiaries, stakeholders, requirements writers, program managers, industry partners, etc. How would customer interviews work via video? We Changed The Class Format.

Lean 385

Lean Security Asia Oakland 385

Steve Blank

JANUARY 30, 2013

With hindsight we should have had “proof of concepts” tested in a corporate center (think ‘pop-up incubator’) where they would do extensive Customer Discovery. Doing so meant they would have to take risks for IP acquisition and customer/market risks outside their experience or comfort zone.

Programming 265

Programming Technical Review Incubator Intellectual Property 265

Startup Lessons Learned

OCTOBER 5, 2008

Lessons Learned by Eric Ries Sunday, October 5, 2008 The product managers lament Life is not easy when youre working in an old-fashioned waterfall development process, no matter what role you play. The product manager was clearly struggling to get results from the rest of the team. Lets start with what the product manager does.

San Francisco 158

San Francisco Management Software Review Product 158